Bookings link is not working

Question

Bookings link is not working

Hyatt, Tamara 5

The bookings link I sent is not working says link is not valid. I've tried several fixes and nothing is working.

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3 answers

Answer 1

Validate whether the issue is with the link itself, the browser, or cached data.

Test the link in a different browser or in a private/incognito window to rule out cached data or cookies causing issues. If it works there, clear cookies/cache in the original browser and try again.
If the link is embedded (for example in a website or as an embed URL) and suddenly stopped working, clear cookies for the site or OneDrive/Office-related domains, then reload and test again. A cookies issue can cause valid links to fail with generic errors.
If the link consistently shows as invalid for all users and all browsers, recreate and resend a fresh Bookings link from the Bookings page or app. Old or changed configurations can invalidate previous links.
If the problem persists after these steps, check Microsoft 365 Service Health for any ongoing issues affecting Bookings or links, and contact Microsoft Support with details of the failing link and when it stopped working.

References:

Embed urls suddenly stopped working - Microsoft Q&A

Answer 2

Ian-Ng 14,180 Microsoft External Staff Moderator

Hi @Hyatt, Tamara,

Thank you for posting your issue.

If a Microsoft Bookings link shows This link is not valid, the problem is often related to the booking page status, the way the link was copied, or the page access settings.

Please try the following:

The troubleshooting steps below are mainly for Shared Bookings. If you are using Personal Bookings / Bookings with me instead, please let me know and I can help adjust the checks for that scenario.

1/ Confirm the booking page is published
In Microsoft Bookings, open the affected booking page and check that it is currently published. A booking page must be published before others can access it.

User's image

2/ Generate a fresh link from Bookings

Please copy the link again directly from Bookings > Booking page > Copy link rather than using a previously saved link or the browser address bar.
Additionally, I recommend using the built-in Copy Link option.

3/ Check the booking page access settings
If the option to require a Microsoft 365 account from your organization is enabled, external users will not be able to open the page. If you are sharing the link with people outside your organization, please review that setting.

4/ Test the new link in an InPrivate / Incognito browser window
This helps confirm whether the issue is related to browser cache, session data, or sign-in context. A similar public troubleshooting flow for Bookings uses this as a key validation step.

5/ Verify Bookings is enabled for the organization and affected account
If you are the admin, please check in the Microsoft 365 admin center that Shared Bookings is enabled for the organization and that the affected user still has Microsoft Bookings enabled in their assigned apps/licenses.

If the issue still continues after the checks above, the best next step would be to open a support ticket from the Microsoft 365 admin center so the Bookings support team can review the backend configuration for the affected booking page.

For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.
In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support.

I hope this helps. Please feel free to update the thread with your results.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Ian-Ng 14,180 Reputation points Microsoft External Staff Moderator

2026-06-01T15:29:25.8333333+00:00

Hi @Hyatt, Tamara,

Have a good day. May I kindly ask whether you have had a chance to review my previous response?

If you have any further questions, please feel free to contact me.

I look forward to hearing from you.
Cleon Russell 110 Reputation points

2026-06-01T16:23:20.59+00:00

Very Helpful!
Tom Passmore 0 Reputation points

2026-06-02T10:01:47.14+00:00

I'm using personal @Ian-Ng

I have walked through this and it still isn't working.
Ian-Ng 14,180 Reputation points Microsoft External Staff Moderator

2026-06-02T22:42:39.28+00:00

Hi @Cleon Russell,

Thank you for your response. I appreciate it.
Pascal 0 Reputation points

2026-10-07T03:48:47.63+00:00

@Ian-Ng The UI is completely different now, please update the instructions with the new UI and navigation.
Also please provide a solution for the personal booking page.

I have the same issue, the generated link reads "This link is not valid. Please contact the organizer to check if the URL is correct."

I have confirmed the booking is live and public and I've also tested the link on InPrivate browsing and a different device/browser.
Hornblower409 16,760 Reputation points

2026-10-08T07:04:00.1166667+00:00

@Pascal said

I have the same issue, the generated link reads ...

I understand that you have the same or similar issue to the one discussed in this thread. But you will probably not get any help by adding to an old post.

I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem and what steps you have already tried to fix it.

This provides much higher visibility to your issue than adding on to an existing post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)

Answer 3

Hi @Hyatt, Tamara,

Thank you for the update. Since you are using Personal Bookings and the issue is still happening after the troubleshooting, this appears to align with a broader service-side behavior that other users have also experienced with the same “This link is not valid” message.

Because of that, this is unlikely to be caused only by your browser, cache, or the specific page configuration.

If this is a work or school account, the best next step would be to ask your IT admin to check Service Health in the Microsoft 365 admin center for any advisory related to Bookings, and if needed, open a support request there so the support team can confirm whether the tenant is affected by the current issue.

If you are the admin yourself, I would recommend monitoring Service Health first rather than spending more time recreating the page, since this same symptom has been seen more broadly. If the problem continues, opening a support case would be the most appropriate next step.

For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.
In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support.

I hope this helps clarify the situation. Please feel free to reply again if you have any further questions.