OneDrive does not recognise the additional storage

Richard Donkin 1 Reputation point
2026-04-09T09:41:00.7566667+00:00

I have purchased additional storage space but OneDrive does not recognise it.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. GsN5034 - IA 78,175 Reputation points Independent Advisor
    2026-04-09T10:19:26.2266667+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    1. Please check whether the Office 365 subscription has been added to your account here https://account.microsoft.com/services, and make sure that you are signed in to OneDrive with the same account.

    If you exceed your OneDrive or Outlook storage limit, your account will be put into a frozen state.

    So, if you upgrade your Microsoft account storage by purchasing an Office 365 plan, your additional storage should appear in your account within 2–4 hours.

    =========================================================================

    After a few hours, open an incognito tab on any web browser and go to this link:

    https://onedrive.live.com/?v=managestorage

    and sign in with your Microsoft account that is associated with an Office subscription.

    See if the storage is being reflected.

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