why do i have to wait 24 hours to login and reset my password????????????????????????????????

Question

why do i have to wait 24 hours to login and reset my password????????????????????????????????

Mark Meredith 5

trying to reset my password and you are forcing me to wait 24 hours? What is that all about????

It's not for this account as I cannot log in with the other account for the next 24 hours. The account you have forcible blocked is:

******@gmail.com

Sort it out so he can login in and do his work please.

You are stopping his for working.

Mark (Connors Dad)

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2 answers

Your answer

Answer 1

John Jefferson Doyon 89,925 Independent Advisor

Hi, I'm John! I will help you with this.

Learn Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.

That 24-hour wait usually kicks in as a security measure after multiple password reset attempts or suspicious activity. It's Microsoft’s way of making sure it's really you trying to access the account, and not someone else trying to break in. I know it can feel inconvenient, but it’s in place to help keep your account safe.

If you already tried after 24 hours and the issue still persists, please try the following:

If you have any, please disable VPNs, DNS-changing settings, or third-party antivirus software that might have similar features.
Use the same device, browser, and Wi-Fi/internet source you normally use when signing in.

If the issue still persists, you can try unblocking your Microsoft account, you can try using the Microsoft Sign-in Helper tool to help you through the sign-in process.

Visit https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27 and click "Sign-in".
You can use any phone number to request the security code.
The phone number doesn't need to be associated with your account.

If the issue persists, please let me know and I’ll guide you step by step on how to reach Microsoft Support via live chat.

Click "Add comment" to let me know.

Regards,

John J.D.

Mark Meredith 5 Reputation points

2025-07-31T14:41:37.78+00:00

Thanks for the info. I guessed that was the reason but it’s a pain I the rrrrs as it’s my son’s account and he can no not play his Microsoft games. No other company ( bar apple) have such restrictions. I know it’s protecting me BUT it is also hindering me. I have all the details to be able to change my password and all the verification they need but they STILL want me to wait. It’s a pain as there is no way around it and now way on Gods green earth to speak to a human being at Microsoft. All you get a re links to pages that then link you back to the first page.

I’m so close to binning Microsoft and going to Linux.

But thanks for offering to assist tomorrow if he can still not log in. I may have to take you up on this.

Cheers,

Mark
John Jefferson Doyon 89,925 Reputation points Independent Advisor

2025-07-31T15:03:54.4033333+00:00

Thank you for letting me know.

I understand your frustration. Unfortunately, that 24-hour wait is an automated security lockout, and there’s no way around it once it’s triggered, not even through Microsoft Support.

I agree it can feel like a loop with no real help, and I know it’s not ideal. But once the 24 hours pass, he should be able to try again. If he still can’t log in by then, feel free to reach out, I’ll be here to help guide you through the next steps.

Answer 2

NamelessMage638 0

Здравствуйте я пытаюсь сбросить пароль от своего аккаунта так как забыл но у меня больше нету доступа к microsoft activator так как я сменил телефон на айфон и тут не поддерживается на моей версии айфона 16.7.16 у меня айфон 8 аккаунт ******@gmail.com помогите зайти я помню старый пароль который самый первый был

NamelessMage638 0 Reputation points

2026-10-14T18:42:55.6133333+00:00

Доступ к этому аккаунту в gmail есть но там нету этого 25 строчного кода