2,383 questions
2 answers
Surface Pro 9 Tablet - will not start at all
I have surface 9 pro tablet. During good day time, it was working fine and could be used. But, after some time, the screen went blank. The LCD is showing blue/grey glow. but, no logo, no picture etc. Tried all the force start up tips on Microsoft…
Surface | Surface Pro | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 57.99999999999999%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
2 answers
I can't factory reset my surface pro 7 and tried everything online
I have a Surface pro 7 - Ive followed all the steps for recovery drives, ive used my key, ive done all that I can but it won't let me factory reset. I supposed to have a CD that I dont have and it's been months. Ive read the whole microsoft site and…
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2025-11-20T21:00:30.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 1%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZJ%3C/text%3E%3C/svg%3E)
Zala Jaweed
0
Reputation points
commented
2026-11-11T06:48:14.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 8%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Shorty
0
Reputation points
2 answers
RPC server unavailable on Surface Pro 6
On Surface Pro 6 cannot get past the message that RPC server is unavailable. Will not let me move to settings or anything else. Will not even let me restart or power off computer. Any way past this?
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-11-08T18:50:39.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 62%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Ron Chasse
0
Reputation points
commented
2026-11-10T14:04:12.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
14,285
Reputation points Microsoft External Staff
Moderator
3 answers
Recovering Clipboard Items Beyond 25 Saved or Pinned in History
Hello - Recently learned that the Clipboard doesn't save items past the last 25 captured with Snipping Tool (Windows Logo Key + Shift + S on a Surface Pro). Really appreciative of any help recovering an item beyond this history, one that was never…
Surface | Surface Pro | Performance and maintenance
2,383 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 95%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC5%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 20%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETV%3C/text%3E%3C/svg%3E)
2 answers
Shipping Label for return went to an unknown email address.
My shipping label was sent to an unknown email address. It was entered wrong by customer support.
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-11-07T17:43:31.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 57.00000000000001%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK3%3C/text%3E%3C/svg%3E)
KayGuillory-3731
0
Reputation points
answered
2026-11-08T02:21:01.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
1 answer
When will Microsoft catch up to Apple and start offering 2Tb and larger hard drives for Surface Pro and Surface LT 13.8"?
I'm running out of space and Microsoft is pushing me towards Apple by refusing to provide better SSD size options. (Apple MacPro STARTS at 2Tb and goes UP from there!) Thanks.
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-11-03T18:40:10.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 73%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dr RDG
0
Reputation points
answered
2026-11-03T23:12:17.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
107.1K
Reputation points
Independent Advisor
2 answers
WIFI card not working on Surface Pro7.
My Surface Pro Wifi card is no longer working. Its $600 to fix it since its embedded in the motherboard. Would an external WIFI USB work?
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-10-30T18:56:01.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 98%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Dana Garmey
0
Reputation points
answered
2026-10-31T00:11:36.7966667+00:00
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
2 answers
service order 2048488169. will repairs be guarantted, warranted?
Before I send surface pro 9 for repairs, want to confirm that the $600 cost will result in a repaired or replace surface pro 9. I believe the mother board is the issue. Can you confirm that I will receive a working surface pro 9 in return for $600 cost.…
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-10-28T20:39:08.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 49%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Larry Reissman
0
Reputation points
answered
2026-10-29T00:07:15.27+00:00
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
2 answers
service centre in india
please send authorised service centre address and details in india,
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-10-26T13:58:47.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 56.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sanjay Kumar Nath
0
Reputation points
answered
2026-10-27T02:54:42+00:00
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
1 answer
How To Return a faulty Surface product to Microsft?
Title: Microsoft cancelled my faulty Surface Pro return within the 60-day window — how can I formally escalate this? I am looking for assistance with an ongoing Microsoft Store return issue that has now involved multiple support representatives, repeated…
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-10-14T09:31:37.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 5%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Tom Neave
0
Reputation points
commented
2026-10-22T05:14:27.8766667+00:00
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 11: Display driver update (31.0.137.0) causes Code 43 on Qualcomm Adreno X1-85 GPU
Hi, I am experiencing a persistent graphics driver issue on my Surface Pro 11 (Snapdragon X Elite/Plus). Issue Description: Updating the GPU driver to the latest official version (31.0.137.0, dated Aug 2026) via the official Surface MSI driver package…
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-10-06T18:59:58.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 8%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOO%3C/text%3E%3C/svg%3E)
Ori Oz
0
Reputation points
edited an answer
2026-10-19T03:34:45.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Griffith N
0
Reputation points Microsoft External Staff
Moderator
1 answer
Stuck ssd screw in a Surface Pro 9
I bought myself a Surface Pro 9 but it only came with a 256mb SSD. I managed to get a second mortgage and get myself a 1tb replacement. However, when I tried to remove the existing ssd, it was not moving. I couldn't get any kind of purchase on the…
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-10-12T17:29:46.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 19%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Roy Cullen
0
Reputation points
answered
2026-10-13T00:36:17.4766667+00:00
S.Sengupta
33,256
Reputation points MVP
Volunteer Moderator
2 answers
"system and reserve" is using half of my storage! please help!
Hi, I would like any help with sorting my storage. I have done all the recommended cleanup tools, and I'm not super tech-savvy, but it doesn't make sense that "system and reserve" is using half of my storage! Any help would be appreciated, as I…
Surface | Surface Pro | Performance and maintenance
2,383 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 18%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 63%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
3 answers
Surface Pro 12inch slim pen 2 leaving dots on screen after i lift my pen
So, i'm a digital artist and I've been using a slim pen 2 for almost half a decade at this point. It's literally never given me a single problem before. Last november, I upgraded from my surface laptop studio to a surface pro because it's more portable…
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-02-12T17:22:17.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 11%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Arin Martin
20
Reputation points
answered
2026-10-07T14:13:38.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Benjamin
0
Reputation points
1 answer
Extending Surface Pro 9 support for another year
Hello, I've joined a local Consultant team and one of our clients has multiple Surface Pro 9's with extended warranty that expires March of 2027. Is it possible to extend that another year? For context their standard warranty expired march 2024. if so…
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-10-06T01:48:31.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 78%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYT%3C/text%3E%3C/svg%3E)
yesayi tolmoyan
0
Reputation points
commented
2026-10-07T10:26:06.04+00:00
Vikki-T
14,285
Reputation points Microsoft External Staff
Moderator
1 answer
Surface 3 pro, 128gb. upgradeability
Surface 3 pro, 128gb. What can it be upgraded to. Anything?
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-10-04T20:42:38.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 70%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
SCOTT BREUNIG
0
Reputation points
commented
2026-10-06T00:19:03.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
16,795
Reputation points Microsoft External Staff
Moderator
1 answer
Deactivation of USB and keyboard cover
The USB and keyboard on my Surface Pro 4 have stopped working, but they function within the UEFI environment.
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-09-24T08:34:41.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 99%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
mahmoud alavi
0
Reputation points
commented
2026-09-25T13:16:44.9766667+00:00
Vikki-T
14,285
Reputation points Microsoft External Staff
Moderator
1 answer
Missing Surface Pen from Replacement Order [moderator's note: PII removed]
Hello, This relates to my previous service order [moderator's note: PII removed]. The keyboard was faulty, and when I sent the Surface in for repair/replacement, I sent the bundled Surface Pen inside the original Surface box together with the device. I…
Surface | Surface Pro | Performance and maintenance
2,383 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 50%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
1 answer
Refund or Return of sent Surface Pro
I ordered a Surface Pro on Dec 5, of last year. I had a problem with the unit, and had two Microsoft Technicians log into the computer in March of this year to fix the issue. They could not, so they gave me a return RMA and shipping label to return for a…
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-09-23T20:03:51.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Simmons
0
Reputation points
edited the question
2026-09-24T09:54:02.6033333+00:00
Vikki-T
14,285
Reputation points Microsoft External Staff
Moderator
2 answers
Surface pro 6 stuck at windows screen, anyway to fix?
When attempting to turn on my surface pro 6, the black screen with the windows logo and white appears and it doesn't move from there. I have attempted the hard reboot, I've tried to utilize the USB reboot, none of the solutions have worked. I'm not sure…
Surface | Surface Pro | Performance and maintenance
2,383 questions
asked
2026-09-23T01:46:12.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Desmond Diaz
0
Reputation points
commented
2026-09-24T07:56:12.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
19,145
Reputation points Microsoft External Staff
Moderator