2,916 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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2 answers

Access to old account

I have an old account with an email that is no longer active and I have forgotten the password so cant log into it. I want to link the old account to my new account

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T23:44:06.08+00:00
Tony Fannin 0 Reputation points
answered 2026-10-11T01:28:15.26+00:00
Estrella721 46,685 Reputation points Independent Advisor
1 answer

Missing license

Hi. I paid $99 for a Microsoft G account in Jan of 2026, however, when I try to login it says I do not have an account. I've tried to login with a variety of potential accounts, and none show a license. Can you help?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T17:24:55.3033333+00:00
katty douraghy 0 Reputation points
commented 2026-10-11T00:30:24.21+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
1 answer

Tsg: Microsoft phone number for live person customer service, please God

Phone number for live person customer service regarding my account PLEASE

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T23:52:27.12+00:00
Lori Lewis 0 Reputation points
answered 2026-10-10T23:52:39.72+00:00

AI answer

2 answers

DISPUTE BILL

I DO NOT SEE WHAT THIS BILL IS FOR THAT ARRIVED TO MY EMAIL ?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T18:45:10.14+00:00
steve clamp 0 Reputation points
answered 2026-10-10T20:09:39.1533333+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
1 answer

Need help on billing

My account was cancelled on September 11th, 2026, but the bill is generated from 01 September to 30 September 2026. I need help on how to request a refund or billing cancellation on my account. I have tried support tickets, but they have not help me in…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T19:02:01.5466667+00:00
Abhilash Rao Gouravelly 0 Reputation points
answered 2026-10-10T19:39:49.9866667+00:00
John Jefferson Doyon 89,540 Reputation points Independent Advisor
1 answer

Account Hacked, changed Email

Hello Microsoft Support, I am contacting you again because my Microsoft account has been hacked. The hacker changed the email address associated with my account, and I no longer have access to it. The biggest problem is that I do not know the new email…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T22:32:06.19+00:00
Marko Stanisic 0 Reputation points
answered 2026-10-10T17:01:49.35+00:00
Lucus-V 13,735 Reputation points Microsoft External Staff Moderator
1 answer

change of payment

Change to another way of billing I receive monthly invoices for online service for €4,48. In pay these invoice by creditcard. I want to change to another creditcard but i can't find the invoices in my account. How can i change to another creditcard en…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T12:04:46.6566667+00:00
Hans Mallie 0 Reputation points
edited the question 2026-10-10T06:59:52.8466667+00:00
Xavier-D 13,855 Reputation points Microsoft External Staff Moderator
2 answers

Credits, commitments and promotions

Missing $200 free credit on new account ? Credits, commitments and promotions?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-10T03:36:19.7166667+00:00
Steven Duog 0 Reputation points
answered 2026-10-10T04:52:59.8966667+00:00
SD - IA 180.9K Reputation points Independent Advisor
1 answer

canceling subscription and stopping resource groups

after canceling a subscription what to do so that you don't get to charged for resource groups or services that you no longer use

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T21:18:36.37+00:00
Happiness Nhlonzi 0 Reputation points
commented 2026-10-09T22:31:27.2133333+00:00
Happiness Nhlonzi 0 Reputation points
2 answers One of the answers was accepted by the question author.

Can't edit or save in MS 365 with active subscription

Can't edit or save in MS 365, but I have an active subscription

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-20T02:34:45.23+00:00
Scott Honiberg 25 Reputation points
commented 2026-10-09T14:21:45.0966667+00:00
Diane Sullivan 0 Reputation points
1 answer

URGENT Receiving Microsoft purchase and subscription emails for another account

Hi, I’m receiving genuine Microsoft/Xbox purchase and subscription emails for purchases that I have not made. I have checked my own Microsoft account and: The purchases do not appear in my Order History. The subscriptions do not appear under Services…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T19:01:34.38+00:00
Claire 0 Reputation points
commented 2026-10-09T07:00:53.64+00:00
Claire 0 Reputation points
2 answers

Subscription account billing

I need to speak to a live billing person, second request to cancel Microsoft 365 personal subscription $9.99 recurring on my credit card, I no longer know which Microsoft account/email or phone number the subscription is attached to, this is an old…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T21:12:06.43+00:00
Emma Tidmore 0 Reputation points
answered 2026-10-08T21:58:26.7133333+00:00
John Jefferson Doyon 89,540 Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

không thể tạo tài khoản

Tôi đang gặp vấn khi tạo tài khoản mới. Tôi không thể tạo tài khoản mới.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-08T02:03:25.91+00:00
6 Phúc Xuyên 40 Reputation points
answered 2026-10-08T20:13:35.06+00:00
An Vuong 0 Reputation points
2 answers

How do I check for multiple Microsoft accounts?

I have changed my email accounts 3 times and now I need to check for multiple accounts being charged for my Microsoft 365.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T15:22:21.0233333+00:00
Mirmarent 0 Reputation points
edited an answer 2026-10-08T16:22:57.9533333+00:00
GsN5034 - IA 78,515 Reputation points Independent Advisor
1 answer

Problem adding payment method for Nonprofit

Hello, We are trying to claim the free Microsoft 365 Business Basic (Nonprofit Staff Pricing) license (total: $0.00), but the system requires a payment method. I have tried 3 different cards with correct details and all are rejected with: "Check…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-11T11:45:37.79+00:00
Mo Akbari 0 Reputation points
commented 2026-10-08T15:15:20.6866667+00:00
Ines Nsimba 0 Reputation points
1 answer

Chat with live agent

Chat with live agent on billing issue on getting access to invoice

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-28T00:01:08.32+00:00
Zinovich, Brock 0 Reputation points
commented 2026-10-08T15:06:07.87+00:00
Jordan Chevalier 0 Reputation points
2 answers

I cannot add a new payment method

Hi, i want to make payment for my subscription for MS 365. But when i want to add new payment method, i was told i need to fill all the detail or try new card. I have tried several of my cards and get the same method.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T12:54:29.89+00:00
Steve Waszak 0 Reputation points
answered 2026-10-08T13:29:36.5833333+00:00
EmilyS726 271.9K Reputation points Independent Advisor
3 answers

Billing Issue

I have a payment that goes to Microsoft every month since July but have no idea what it is for. How do I contact their accounts department?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-06T14:15:25.1+00:00
Jonathan Stroulger 0 Reputation points
answered 2026-10-08T10:15:30.61+00:00
Stefan Blom 354K Reputation points MVP Volunteer Moderator
2 answers

My microsoft storage account has not updated since being paid yeaterday.

My subscription was paid yesterday 7th October. I am locked out of my emails and downloads. When will it update and i stop getting update messages. <System Center Operations Manager>

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-08T03:14:30.8+00:00
Margy Phipps 0 Reputation points
edited an answer 2026-10-08T08:21:25.54+00:00
Lychee-Ng 29,235 Reputation points Microsoft External Staff Moderator
2 answers

devolucion cargo en tarjeta por cancelacion de suscripcion

Tengo un cargo de 99 € de Microsoft en mi tarjeta Visa. En la cuenta Microsoft que utilizo no aparece ninguna suscripción ni el cargo. No sé qué cuenta Microsoft está asociada a esta tarjeta y necesito identificar la transacción, cancelar cualquier…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-07T09:52:05.5666667+00:00
Montserrat Peinado Rodríguez 0 Reputation points
commented 2026-10-08T05:14:16.6033333+00:00
DaveM121 938.1K Reputation points Independent Advisor