295 questions with Microsoft Copilot | Windows Copilot | App tags

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14 answers

Microsoft Copilot: Chat history disappeared after update – “Chats and content couldn’t finish syncing”

After today’s Microsoft Copilot app update, all of my previous Copilot conversations disappeared from one of my Microsoft accounts. The issue occurs across multiple devices and platforms: Acer Aspire 3 – Copilot app Tablet – Copilot app Copilot on…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-08T21:55:15.1633333+00:00
TH 75 Reputation points
answered 2026-10-03T05:33:23.52+00:00
Missy 0 Reputation points
0 answers

Copilot chat history differs across apps for the same Microsoft account

Hello Microsoft Support, I am using the Microsoft account ******@outlook.com and have an active Microsoft 365 Family subscription. I have noticed that Copilot chat history is not consistent across Microsoft applications: Expected Behavior I expected…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-02T17:09:43.9633333+00:00
Anik Imam 0 Reputation points
2 answers

What is copilot migration And all the chats going Migration copilot What it is So I think that is why When I press windows c It don't open It only show quick view It does not show My chats Even though I signed in Same Google account What Happening One

After I select My chat in History panel When I select my chat From my so many chats Panel And it does not show up copilot chat copilot chat Interface screen It does not load It take little time And it And it shows Content can't load it What's happening…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-01T13:07:13.2433333+00:00
carvin hall 0 Reputation points
answered 2026-10-02T06:40:57.6466667+00:00
Carl-L 22,915 Reputation points Microsoft External Staff Moderator
1 answer

Copilot Chat - iOS App Not Available In UK

Hi, On my iPhone, my Copilot Chat application has recently updated and is now showing a title of "Copilot (Legacy)". When searching the Apple App Store for the Chat application, I can only find the MacOS version. When I search online for the…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-01T09:12:03.35+00:00
Russell 0 Reputation points
commented 2026-10-01T20:18:10.36+00:00
Russell 0 Reputation points
2 answers

Chats disappeared on Copilot!

Where is my chats in Copilot! This has happened several times over every 2 months or so!

Microsoft Copilot | Windows Copilot | App
asked 2026-09-25T23:22:16.4033333+00:00
K G 20 Reputation points
commented 2026-10-01T14:14:51.83+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
3 answers

how to enable background image for co-pilot

Hello, my copilot screen is showing only a black background image.

Microsoft Copilot | Windows Copilot | App
asked 2026-09-24T14:51:17.73+00:00
Phil Lewis 0 Reputation points
commented 2026-10-01T13:58:34.5033333+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
1 answer

What is copilot migration How it relate to chats migration

What is copilot Chat migration How it relates to interface change And what happened to my chat Chat interface My past chats

Microsoft Copilot | Windows Copilot | App
asked 2026-10-01T13:15:04.04+00:00
carvin hall 0 Reputation points
answered 2026-10-01T13:15:20.1433333+00:00

AI answer

1 answer

Why Are Grandfathered Copilot Subscribers Being Asked to Upgrade for Features We Already Had ?!?!?

As a long-time Copilot subscriber, I understand that the costs associated with AI infrastructure, data processing, and ongoing development continue to increase. However, my concern is about how these price increases affect your most loyal customers,…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-30T21:41:17.97+00:00
Tyran Phillips 0 Reputation points
answered 2026-10-01T02:32:14.4466667+00:00
Ian-T 13,100 Reputation points Microsoft External Staff Moderator
2 answers

Copilot sync issues

My Microsoft account ) appears to have two separate Copilot conversation histories. Safari on iPhone shows an older chat history and Microsoft 365 Family. Copilot on Windows and the iOS app show a different, newer history and sync with each other.…

Microsoft Copilot | Windows Copilot | App
asked 2026-08-23T19:23:48.3366667+00:00
Paul Hirst 0 Reputation points
commented 2026-10-01T00:30:38.9133333+00:00
Ian-T 13,100 Reputation points Microsoft External Staff Moderator
1 answer

my important pages stored in the Library section are MISSING

Just yesterday, everything was working normally. Now, after the latest Copilot update, the experience has become terrible. All of my important pages stored in the Library section are MISSING, the app is extremely slow, and only a couple of my recent…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-29T07:37:00.99+00:00
Hoang 0 Reputation points
commented 2026-09-30T21:57:10.4666667+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
1 answer

Copilot shared conversation missing after moving to new CoPilot

Hello, I am unable to access a shared Copilot conversation that I created and shared to my own Microsoft account. Details: The conversation was created around February 2026. I successfully accessed the shared conversation link via Hotmail account as…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-29T08:37:33.9133333+00:00
Sandra 0 Reputation points
commented 2026-09-30T21:56:37.6+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
1 answer

Why Copilot now so ChatGPT and limit time!!!???? and Feedbacks to Microsoft

Dear Microsoft, I am writing this as a genuine Microsoft fan who has used Microsoft products for years and has always preferred staying within the Microsoft ecosystem whenever possible. I use Windows, Microsoft Edge, Microsoft services, and many other…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-30T03:33:28.6633333+00:00
Đoàn Viết Khôi Nguyên 0 Reputation points
answered 2026-09-30T20:17:56.6866667+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
2 answers

COPILOT UPGRADE HAS DISAPPEARED ALL OF MY CHATS

Copilot upgraded or whatever today and EVERY LAST ONE OF MY CHATS (THERE ARE HUNDREDS) are missing. I can see them on my phone, but not on my desktop where I work with them. The notice said that the update would take a few minutes -- it's been hours, and…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-08T20:28:09.77+00:00
Alice Phillips 5 Reputation points
edited a comment 2026-09-30T13:52:58.09+00:00
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator
1 answer

butI notice one issue In copilotAi After September30 2026 When I open the app It don't load properlyand Somehow when I opened the app Using browser It opens normally but When When I open my chats inside When I open my chats inside Copilot

I signed in with Google I signed in with Google I sign in with my exact email Which carries my chats Which carries my Chats When I select Chats in the list It takes time But after sometimes It will show Content cant loaded This kind of issue I am facing

Microsoft Copilot | Windows Copilot | App
asked 2026-09-30T12:18:24.04+00:00
carvin hall 0 Reputation points
answered 2026-09-30T12:18:43.38+00:00

AI answer

1 answer

MICROSOFT IS DOING THE GREED GAME NOW WITH COPILOT

Hey you Microsoft CEO's executives first you wanted us to pay to use Word when we had it for free, then 365 come out. Is it because after you hooked so many people on windows, your greed got in the way of ethics? WHY??? Can you answer me this??? Why are…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-28T18:15:27.5866667+00:00
Louis B 0 Reputation points
answered 2026-09-30T11:54:36.9433333+00:00
Đoàn Viết Khôi Nguyên 0 Reputation points
1 answer

Copilot issue

Error message on Copilot - This is taking longer than usual Copilot is still loading. You can keep waiting or try again. Any idea's please?

Microsoft Copilot | Windows Copilot | App
asked 2026-09-28T07:40:26.9333333+00:00
Adrian Ravenscroft 0 Reputation points
commented 2026-09-30T08:45:51.6066667+00:00
Clary-N 16,550 Reputation points Microsoft External Staff Moderator
1 answer

free copilot

I used this now it is limiting my access why? It was free as I have no access to windows 11

Microsoft Copilot | Windows Copilot | App
asked 2026-09-24T11:40:46.2466667+00:00
Maria Pricej 0 Reputation points
commented 2026-09-30T08:45:21.4266667+00:00
Clary-N 16,550 Reputation points Microsoft External Staff Moderator
4 answers

Copilot M365 – Projects and Project Chats Missing / Sync Error

I’m having a serious syncing issue with the new/updated Microsoft Copilot M365 experience that Microsoft is currently rolling out. Since the transition to the new version, my Chats are not syncing correctly from the previous version of Copilot. My…

Microsoft Copilot | Windows Copilot | App
asked 2026-08-25T16:58:00.7633333+00:00
Dylassaria 5 Reputation points
answered 2026-09-29T18:25:29.96+00:00
gigiprf 0 Reputation points
6 answers

Copilot Update Glitch: Immediate Daily Chat Limit and Missing History (Sept 8th Update

Hello, I am posting to report a major bug with the recent Microsoft Copilot update that occurred on September 8th around 2:00 PM - 3:00 PM Eastern Time. Immediately following this update, two severe issues occurred simultaneously on my free Microsoft…

Microsoft Copilot | Windows Copilot | App
asked 2026-09-09T15:21:12.81+00:00
D D 0 Reputation points
answered 2026-09-29T10:57:40.7033333+00:00
D D 0 Reputation points
1 answer

Copilot iOS app stuck in Guest Mode or not Syncing after reinstall — cannot sync conversations

Hi, I’m having a persistent issue with the Microsoft Copilot app on my iPhone after deleting and reinstalling it. Even though the app shows my Microsoft account email during setup, the app behaves as if I’m not signed in at all. It is stuck in what…

Microsoft Copilot | Windows Copilot | App
asked 2026-08-27T09:24:06.7733333+00:00
N Price-Jones 0 Reputation points
commented 2026-09-29T09:50:43.4966667+00:00
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator