9,348 questions
1 answer
Windows 11 Pro (Russian)
Hello! I am trying to download the official Windows 11 25H2 Russian x64 ISO from Russia, but Microsoft's download page returns an error when I select Russian as the product language. Other languages work, but I specifically need the Russian…
Windows for home | Windows 11 | Install and upgrade
asked
2026-10-16T11:15:41.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 47%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Маргарита Ночная
0
Reputation points
answered
2026-10-16T11:28:26.9+00:00
_AW_
70,001
Reputation points
Volunteer Moderator
3 answers
How to add HEIC file extension to default media player like VLC
I have video files that are type "HEIC File" that I cannot play on my Windows computer. I dowloaded VLC but it's still not playing them. I went into default app settings but do not see this extension (neither HEVC or HEIC).
Windows for home | Other | Apps
6,632 questions
asked
2026-10-16T11:12:07.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 9%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Kevin Walker
0
Reputation points
answered
2026-10-16T12:00:09.5166667+00:00
Horace Wiggins
535
Reputation points
0 answers
It keeps saying use approve a request on my microsoft authenticaor app or use a verification code
I have never setup the authenticator app and no verification code can be received too. how can i login to microsoft ? how to reset and have the authenticator app?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,673 questions
asked
2026-10-16T11:07:53.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 43%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Suzy Sun
0
Reputation points
1 answer
issue of streak
my mobile streak was 4 and when i logged into otther phone my bing app (mobile) streak goes to 1 and my 4 days strak was not showing please recover my mobile app streak
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,556 questions
asked
2026-10-16T11:05:32.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 70%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMI%3C/text%3E%3C/svg%3E)
Muhammad ibaad
0
Reputation points
answered
2026-10-16T11:05:46.6866667+00:00
AI answer
2 answers
Surface Laptop for Business 7th Edition with Intel - Random Restarts Multiple Times Daily
I have a Surface Laptop for Business 7th Edition with Intel that I bought new in May 2026. It worked great until mid-September, at which time it started to reboot randomly. The troubleshooting experience pointed at my externally-attached monitor as being…
Surface | Surface Laptop | Performance and maintenance
1,335 questions
asked
2026-10-16T11:01:54.98+00:00
Keith
6
Reputation points
answered
2026-10-16T12:58:39.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
2 answers
power off gone
Power off button is missing from my windows 10 laptop? How do I get this back?
Windows for home | Windows 10 | Sleep and Power on, off
3,690 questions
asked
2026-10-16T10:58:05.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 47%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ron Bartel
0
Reputation points
answered
2026-10-16T11:31:51.77+00:00
DaveM121
939.6K
Reputation points
Independent Advisor
3 answers
Windows Update makes text tiny
After an overnight Windows update, my text is suddenly tiny in unexpected places (for example, the menu at the top of this browser is about half the size it was before the update). I know this is related to an update, and I know it can somehow be fixed…
Windows for home | Windows 11 | Settings
10,162 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 36%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
I want to share my Family Office 365 with my family, but dont have the share button
I want to share my office 365 family addition so my family can have access to office 365, I dont have the share button
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,407 questions
asked
2026-10-16T10:49:41.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 85%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Richard Lantz
0
Reputation points
answered
2026-10-16T11:27:28.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
47,145
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
BSOD 0x000000C2 (BAD_POOL_CALLER, Arg1 0x99) in msiscsi.sys after installing KB5126657 — triggered by ANY iSCSI activity (no mount required)
Environment: Windows 10 21H2 (ESU), OS build 19044.7807 after KB5126657 (October 13, 2026) msiscsi.sys version 10.0.19041.7802 (delivered by this update, verified in the package payload) Symptoms: Shortly after boot (observed ~71 seconds) or whenever…
Windows for business | Windows Client for IT Pros | Devices and deployment | Install Windows updates, features, or roles
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 5%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
1 answer
minecoins issue
when i try to buy minecoins it shows an error i tried updating xbox and microsoft and restarting my pc multiple times.
Windows for home | Windows 11 | Gaming
5,467 questions
asked
2026-10-16T10:45:10.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 99%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Theyab Alteneiji
0
Reputation points
answered
2026-10-17T04:01:47.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
17,335
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix a double start of HP Sure Start in Windows 11 26H2 ?
Hi, every time I start my HP Elitebook 640 G5 the pc starts twice interrupted by a message that an update is running. The pc rund under Windows 11 professional 26H2 build 26300.9711. How to fix that ? TIA
Windows for home | Windows 11 | Performance and system failures
32,634 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 17%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
2 answers
I cannot access my business email
I cannot login to my business email because I set up two factor authentication. Unfortunately, I don't have access to my old business telephone but I still have access to the email I used to create my business microsoft account. Please can someone help…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,680 questions
asked
2026-10-16T10:35:46.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 65%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Adil Ahmed
0
Reputation points
edited the question
2026-10-16T12:36:41.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel-Vo
7,300
Reputation points Microsoft External Staff
Moderator
1 answer
Verify the information on my account
When signing in you are often showing the wrong email address ... MY CURRENT EMAIL is ******@hotmail.com my telephone number is +PII REMOVED Why am I not permitted to post comments on the MSN community page... I have done so in the past and it has…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,389 questions
asked
2026-10-16T10:34:32.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 47%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Dee Kingston
0
Reputation points
answered
2026-10-16T16:19:53.96+00:00
Gérard Oomens
133.4K
Reputation points
Volunteer Moderator
2 answers
Expired recording Teams Meeting
Dear Microsoft Teams Support Team, I am contacting you to request assistance with recovering two expired Microsoft Teams meeting recordings. The recordings are from a meeting titled “Bestuursvergadering MYNX”, held on September 3, 2026. I personally…
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
Capturing audio, video, and screen content from Teams meetings for later review or sharing
933 questions
asked
2026-10-16T10:34:05.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 78%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIV%3C/text%3E%3C/svg%3E)
Imke van Herk
0
Reputation points
answered
2026-10-16T12:03:37.54+00:00
Daniel-Vo
7,300
Reputation points Microsoft External Staff
Moderator
0 answers
Unable to remove/Detach the master card in Azure portal.
Unable to remove/Detach the master card in Azure portal
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,407 questions
asked
2026-10-16T10:26:59.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 45%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ranjay Singh
0
Reputation points
asked
2026-10-16T10:26:59.6866667+00:00
Ranjay Singh
0
Reputation points
1 answer
cannot access to the 901-exam confirmation page
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,389 questions
asked
2026-10-16T10:26:15.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 54%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZC%3C/text%3E%3C/svg%3E)
Zhang, Catherine-M
0
Reputation points
answered
2026-10-16T11:31:36.19+00:00
Julian Sharp
45,856
Reputation points
2 answers
facing issue while edit on desktop application
User is facing an error while doing editing on desktop based application while user is file owner and user does not face any eror while editing on web based application
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
9,270 questions
asked
2026-10-16T10:25:54.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 57.99999999999999%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Simran Priya
0
Reputation points
answered
2026-10-17T16:02:00.7733333+00:00
Charles Kenyon
171.4K
Reputation points
Volunteer Moderator
1 answer
How to extract images and text from publisher files after its retirement
I can open my publisher files but I can't then do anything at all. The save as and export buttons don't work and I can't copy and paste anything at all from it. Pleas can someone help with this?
Microsoft 365 and Office | Publisher | For home
Microsoft 365 and Office | Publisher | For home
A desktop publishing application from Microsoft that focuses on page layout and graphic design.
1,098 questions
asked
2026-10-16T10:25:41.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 97%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Laura
0
Reputation points
answered
2026-10-16T10:26:00.1966667+00:00
AI answer
1 answer
How do I recover my stolen account?
I had an account of mine stolen a short while ago, and I tried everything in my power to get it back. I tried the sign-in helper, the recovery form, but every time I'd get a message saying that I did not provide enough information, which I cannot provide…
Windows for home | Windows 11 | Accounts, profiles, and login
10,319 questions
asked
2026-10-16T10:24:17.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 62%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Antonio Matta
0
Reputation points
answered
2026-10-16T10:29:26.94+00:00
AI answer
1 answer
erreur TokenNotFound
Bonjour comment résoudre l'erreur TokenNotFound au moment d'activation de la clé de licence microsoft pour office 365 famille.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,707 questions
asked
2026-10-16T10:19:46.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 18%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Mamadou DIALLO
0
Reputation points
answered
2026-10-16T10:54:48.9966667+00:00
DaveM121
939.6K
Reputation points
Independent Advisor