can't receive half of my emails , emails have send, but not not going to [moderator's note: PII removed]@outloo.com need help

rj talbot 0 Reputation points
2026-11-03T23:20:21.7533333+00:00

can't receive most of my emails, check my account, it's okay, GEICO has 6 emails did not get not blocked

Outlook | Web | Outlook.com | Email
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Vikki-T 13,320 Reputation points Microsoft External Staff Moderator
    2026-11-04T10:11:56.8333333+00:00

    For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

    Hi rj talbot,

    Since the account is still receiving some messages, this may be specific to the address GEICO has on file or to the way its messages are being filtered.

    First, please ask GEICO to confirm the recipient address saved in its system, including every character in the @outlook.com domain. The address shown in the question appears to contain a possible typo in the domain, so this is worth checking before changing any mailbox settings.

    You can also sign in at Outlook.com and add GEICO’s sending address or domain under Settings > Mail > Junk email > Safe senders and domains. Then ask GEICO to send one new test message.

    If the new message still does not appear in Inbox, Junk Email, Archive, or Deleted Items, ask GEICO whether it received a non-delivery notice. The exact error message or code, with personal information removed, can help determine whether the message was rejected before reaching the mailbox.

    If GEICO confirms that the correct address was used and no bounce message was generated, the issue may require mailbox-level investigation by Microsoft Support.  Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

    I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

  2. AI answer

    2026-11-03T23:21:21.1233333+00:00

    First verify that GEICO is sending to the exact address ending in @outlook.com, because the address shown in the question ends in @outloo.com and that missing k would prevent delivery.

    Request a new test from GEICO

    Ask GEICO to:

    1. Confirm the recipient address character by character.
    2. Send one new test message.
    3. Check whether their mail system produces a non-delivery report/bounce message.
    4. Give you the complete error code and text, with personal information removed.

    The result determines the next action:

    • No bounce/error: Check whether Outlook.com received and moved the message.
    • Bounce mentioning SPF, DKIM, DMARC, authentication, IP reputation, or rejection: GEICO’s email administrator must investigate through Outlook.com Sender Support. Adding GEICO as a safe sender generally cannot override a message rejected before it reaches your mailbox. Microsoft documents sender authentication and reputation as delivery factors.^1^
    • “Recipient server did not accept our requests to connect”: Microsoft’s Outlook.com guidance says the recipient may need to update the email address/alias.^2^

    Check where the missing messages went

    Sign in directly to Outlook.com in a computer browser, rather than checking only a phone or mail app.

    1. Open Other, Archive, Junk Email, and Deleted Items.
    2. In Deleted Items, select Recover items deleted from this folder. Recoverable items may not appear in the normal Deleted Items list.
    3. Above the inbox, select Filter → All, then Filter → Sort → Date.
    4. Open Settings → Mail → Rules and disable any rule that moves or deletes messages.
    5. Open Settings → Mail → Forwarding and make sure mail is not being redirected.
    6. Open Settings → General → Storage and check both mailbox and Microsoft cloud storage. If storage was full when the messages were sent, those messages were bounced and cannot be recovered; GEICO must resend them after space is available.^2^

    Microsoft provides the corresponding recovery and folder checks here.^3^

    If another mail app is connected

    If Outlook.com is connected to another mail program through POP or IMAP:

    1. Go to Settings → Mail → Sync email.
    2. Disable POP and IMAP temporarily.
    3. Ask GEICO to send another test message.

    Microsoft identifies active POP or IMAP connections as a possible receiving issue and recommends disabling them for a test.^2^

    If the test still disappears without a bounce

    Outlook.com support must inspect the mailbox-side delivery issue; public Q&A contributors cannot access your mailbox or message-delivery records.

    1. While signed in at Outlook.com, select the ? Help icon.
    2. Search for cannot receive emails.
    3. Scroll to Still need help? and select Yes.
    4. Choose Chat with a support agent in your web browser.
    5. Provide:
      • The approximate date the problem began.
      • GEICO and other affected sender domains.
      • The test-message date and approximate time.
      • Whether a bounce was generated and its exact error code.

    Do not post your complete email address or other private account details publicly. Outlook.com documents this support route under Still need help?^2^

    References

    1. Sender Support in Outlook.com
    2. Can't send or receive email in Outlook.com | Microsoft Support
    3. Email is missing from your Outlook.com inbox | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.