unable to register email account to Mac Mail

Gio Conti 0 Reputation points
2026-11-03T08:48:33.12+00:00

I am not able to register my account email to Mac Mai , please help me for configuration,thanks

Outlook | Web | Outlook.com | Email
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  1. Kai-H 30,315 Reputation points Microsoft External Staff Moderator
    2026-11-04T11:02:45.9166667+00:00

    Hi, Gio Conti

    First, when you pick Exchange in Mail, a small window may ask whether you want to Configure Manually or Sign In. Choose Sign In so the Microsoft sign-in page opens. Outlook.com and Microsoft 365 accounts don't accept a plain password from mail apps anymore. That's why the "Other Mail Account" (IMAP/POP) option usually keeps failing.

    If it's a personal Outlook.com or Hotmail account and you want to use IMAP, it has to be turned on first. Sign in at outlook.com and go to Settings > Mail > Forwarding and IMAP. Turn on Let devices and apps use IMAP, then click Save.

    It's also recommended to add the account from System Settings > Internet Accounts instead of from inside Mail. If the account is already listed there from an earlier try, remove it and add it again so you get a fresh sign-in.

    If this is a work or school account and you see a screen saying "Approval required" for Apple Internet Accounts, your IT admin has to approve the Apple app for your organization. Starting October 2026, the admin may also need to add Apple Internet Accounts to the organization's EWS allow list before Mac Mail can connect.

    If none of this works, the free Outlook for Mac app from the Mac App Store is a solid backup, because it handles the Microsoft sign-in on its own.

    Could you let us know whether this is a personal or work account and what error you see? That'll help narrow it down.

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  2. AI answer

    2026-11-03T08:48:51.0133333+00:00

    For Mac Mail, set up the account as follows:

    1. Open Mail.
    2. If no account has been added before, the Welcome to Mail page opens. Otherwise, select Mail > Add Account.
    3. Select Exchange > Continue.
    4. Enter the name, email address, and password for the account, then select Sign In.
    5. Choose which Mac apps to use with the account, such as Mail, Contacts, Calendar, Reminders, and Notes.
    6. Select Done.

    If automatic setup fails:

    1. Wait a few minutes or a few hours, then try again.
    2. Update macOS to the latest released version.
    3. If the account requires registration, first sign in to Outlook on the web, then sign out, and try adding the account again in Mac Mail.

    If only mail access is needed, IMAP or POP can also be used:

    1. In Mail > Add Account, select Other Mail Account > Continue.
    2. Enter the name, email address, and password.
    3. If Unable to verify account name or password appears, select Next to enter settings manually.
    4. Enter:
      • Email Address: email address
      • User Name: email address
      • Password: account password
      • Account Type: IMAP or POP
      • Incoming Mail Server: outlook.office365.com for Microsoft 365
      • Outgoing Mail Server: smtp.office365.com for Microsoft 365
    5. Select Sign In.
    6. Choose the Mac apps to use, then select Done.

    If the connection still fails in Outlook for Mac with an Exchange account, check Tools > Accounts. If the connection indicator is orange, try signing in through Outlook on the web. If needed, contact the Exchange administrator or help desk.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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