Hello,
Recently my Minecraft account got hacked through a fake Discord verification system, and the attacker changed the email and the password of my Microsoft account, so I cannot log in to my Microsoft account anymore.
Details:
- The attacker's email address that is now on my account is: ******@outlook.com
- When I try to sign in to Minecraft with the hacked account, Microsoft asks to send a verification code to this unknown email address (******@outlook.com), which I do not own and cannot access.
- My original email address on this account was: ******@outlook.com. Now the recovery page says the account does not exist, and I cannot create it again because the name is taken.
- I did not make these changes. I lost control of the account because of the fake Discord verification.
- I already tried all the account recovery methods and none of them worked.
- When I try to contact support through the Get Help page, I get this error every time: Chat stream request failed: 500 - {"error":"Request headers must contain only ASCII characters."}
This account is very important to me, because it contains my Minecraft purchase and my data.
You can contact me at this email address: ******@gmail.com
Please help me to:
- Check the account and review the recent security changes (email, password, security info).
- Remove the attacker's email and security info from the account.
- Give me back access to my account and help me secure it.
I can provide any information that proves I am the real owner, such as the approximate creation date of the account, my Minecraft username, the email or receipt of my Minecraft purchase, and the devices I used before.
Thank you for your help.