Sending, receiving, and organizing email in Outlook.com
For Outlook on the web or Outlook.com, use this sequence:
- Open the Deleted Items folder and select Empty folder.
- At the top of the message list, next to Recover items deleted from this folder, select Recover.
- Select Empty folder again.
If a large number of messages were deleted, leave the browser window open while deletion finishes. If it still fails, delete a smaller batch at a time.
For Outlook.com, Deleted Items can also be set to clear automatically when signing out:
- Go to Settings > Mail > Message handling.
- Under Message options, select Empty my deleted items folder.
- Select Save.
In Outlook, deleted items are not permanently removed until the Deleted Items or Trash folder is emptied. Emptying these folders regularly helps reduce mailbox usage.