ATT MAIL LOG IN

Since AT&T Mail is not a Microsoft-hosted account, the password must be changed with AT&T/Yahoo, not in Outlook.

What to do:

1. Do not sign out on the phone if mail is still working there.
   • That preserves the current signed-in session while troubleshooting the PC.
2. Change the password with the email provider.
   • For non-Microsoft accounts, password changes must be done on the provider’s website or through their help desk/email administrator.
3. After the provider password is changed, update the saved password in Outlook on the PC.
   • In classic Outlook, go to the account settings and update the stored password.
4. If Outlook on the PC keeps asking for the password:
   • Make sure Caps Lock is off.
   • Confirm the username is the full email address.
   • If the password was changed with the provider and Outlook was not updated, Outlook will continue prompting.
5. If the account is IMAP in classic Outlook and setup never prompts for a password:
   • Open Control Panel > Mail > Email Accounts...
   • On the Email tab, select New
   • Re-add the account
   • On the IMAP details page, make sure Require logon using Secure Password Authentication (SPA) is Unchecked

If the provider still does not allow a password change, the next step is to contact AT&T/Yahoo support because Microsoft cannot reset passwords for non-Microsoft mail accounts.

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