How to recover a pin and password on my surface go 3 wothout pressing shift and on button

Araceli Sanchez 0 Reputation points
2026-10-16T12:19:43.2633333+00:00

My computer is ni not restaring when I press shift and restart button. It coms back in black screen with yhe windows logo only

Windows for home | Windows 11 | Recovery and backup
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  1. AI answer

    2026-10-16T12:19:59.4433333+00:00

    If the Surface Go 3 returns to a black screen with the Windows logo, use the startup recovery path instead of Shift+Restart.

    1. Force a shutdown and restart:
      • Press and hold the power button for about 20 seconds until the Surface shuts down and restarts, then release it.
      • If Windows still does not start, continue to the next step.
    2. Start the Surface from a USB recovery drive:
      • Shut down the Surface.
      • Insert the USB recovery drive into the USB port.
      • Press and hold the volume-down button while pressing and releasing the power button.
      • When the Surface logo appears, release the volume-down button.
      • This is the documented recovery method when Windows will not start or the device is stuck on the logo screen.
    3. For the sign-in issue:
      • If the device reaches the Windows sign-in screen and I forgot my PIN is available, select it and follow the prompts to reset the PIN. This option is available for Microsoft accounts, not local accounts.
      • If I forgot my PIN is not available, sign in with the password instead by selecting Sign-in options and then Enter your password.
      • If the password is also forgotten:
        • For a Microsoft account, use I forgot my password from the sign-in screen, or Sign-in options > Web sign-in > Forgot my password.
        • For a local account, select the password entry button, then OK > Reset password, and answer the security questions.
    4. If Windows starts but the device is not working correctly, reset the Surface:
      • Go to Start > Settings > System > Recovery.
      • Next to Reset this PC, select Reset PC.
      • Choose Keep my files first if the goal is to reinstall Windows without removing personal files.
      • Remove everything deletes personal files, apps, and settings.
    5. If the Surface still cannot start, service may be required.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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