I need to talk to an agent about my one drive

For a personal OneDrive account, use Contact Microsoft Support and select Get Help to reach the available support option. Mobile users can also open the OneDrive app and gently shake the device to contact support.

Because OneDrive stopped connecting after upgrading to Windows 11, the supported first steps are:

1. Open Windows Update and install all available updates.
2. Download and install the latest version of OneDrive.
3. Restart the computer.

If Files On-Demand is involved and the message is “OneDrive cannot connect to Windows”, online-only files cannot be used until that connection issue is fixed. The files remain safe and can still be accessed through the OneDrive website or the OneDrive mobile app.

If this is a work or school OneDrive account, technical support should go through the organization’s IT helpdesk, service desk, or admin.

• "OneDrive cannot connect to Windows" error when accessing files in OneDrive | Microsoft Support
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• [Personal accounts](https://support.microsoft.com/onedrive/onedrive-won-t-start)
• how can i talk to a real human agent in microsoft support - Microsoft Q&A