Pool of credits

Question

Pool of credits

Lancman, Sacha 0

Good morning,

I am trying to use my agent and this is what I get:
You need credits to continue. Credits power building and running your agents and workflows. This environment is out of credits. Contact your admin to add more credits. Learn more. Error code: EnforcementUsageCredits. Conversation ID: [moderator's note: PII removed].

Can you help please?

0 comments

2 answers

Your answer

Answer 1

For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

Hello Lancman, Sacha,

The EnforcementUsageCredits message indicates that the Copilot Studio environment used by the agent currently has no credits available. Because credit allocation is managed at the environment or tenant level, this normally cannot be resolved from the agent itself or by changing settings on your device.

Please contact your Power Platform or Copilot Studio administrator and ask them to check the affected environment under Power Platform admin center > Licensing > Copilot Studio > Environments. The administrator can confirm the environment’s capacity status and determine whether credits need to be allocated or an appropriate overage billing option needs to be enabled.

Once the administrator has made the necessary changes, please try using the agent again. If the same error continues, let us know whether the administrator confirmed that credits are available for the affected environment, and we will help you determine the next appropriate step. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

EnforcementUsageCredits means the environment has no available Copilot Credits. When that happens, experiences that require credits stop working, including agent responses and maker actions such as preview, test, and natural-language authoring.

To restore the agent:

In the Power Platform admin center, go to Licensing > Copilot Studio > Environments.
Select the affected environment and review the Copilot credit consumption details.
Make credits available to the environment by using one of these options:
- Allocate Copilot Credits: go to Licensing > Copilot Studio > Manage Copilot Credits.
- Under Capacity overages, enable Draw from the available capacity in my tenant if tenant capacity is available.
- Purchase more capacity and make it available to the environment.
- Set up a consumptive meter or pay-as-you-go meter to handle overage.
Wait up to 15 minutes for credit availability to refresh.
Retry the agent from the same channel where it failed.

Important details:

If the environment has exhausted allocated credits, Microsoft can allow some overage consumption for a period, but once no more capacity is available, the agent stops responding.
Agent monthly limits in Manage Agents do not unblock agent flow runs. Agent flows are checked separately and are blocked when the environment has no Copilot Credits available.
If agent runs are blocked while users interact with the agent, verify that the agent uses Microsoft Entra ID authentication and that the flow uses the When an agent calls the flow trigger.

If credits are managed by an administrator, the required action is for that administrator to allocate credits or enable overage handling for the environment.