Managing personal Outlook.com account settings, security, and privacy
554 5.7.520 ... Message blocked because it contains content identified as spam. AS(4810) means the message content was identified as spam by the mail filter.
For an Outlook.com/Hotmail mail merge scenario, use this path:
- Send a plain-text test message first Remove anything that looks risky and send a simple message with no attachment, no images, and no links. If that succeeds, the block is being triggered by the message content rather than the account itself.
- Review the message body for common spam triggers
Keep the message clean and direct. Remove or reduce:
- repeated or highly similar mail-merge content
- large attachments
- shortened or multiple links
- excessive promotional wording or heavy formatting
- Avoid TNEF/winmail.dat formatting
The headers show
Content-Type: application/ms-tnef; name="winmail.dat". That format can make messages less compatible with some recipients. Send using standard HTML or plain text instead of Rich Text/TNEF, then test again. - Add content back gradually
If the plain-text test works, reintroduce content one change at a time:
- first the normal text
- then one link if needed
- then any attachment This isolates the exact element causing the spam verdict.
- Check for suspicious account activity Review recent sent mail for anything unfamiliar. If there are unexpected messages, secure the account before sending more.
- If sending to many recipients, reduce volume and pace Mail-merge patterns can resemble bulk mail. Send in smaller batches and space messages out.
- If the issue continues, use sender support
Outlook.com provides sender tools and a deliverability support form for issues affecting
@outlook.com,@hotmail.com,@live.com, and@msn.comsenders:
Also verify the sending system is not advertising a private, non-routable IP in reverse DNS, because Outlook.com may reject mail from senders that fail reverse-DNS checks.
- Sender Support in Outlook.com | Microsoft Support
- emails undeliverable - Microsoft Q&A Remote server returned '554 5.7.0 < #5.7.520 smtp;550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)>'
- Message identified as SPAM "Remote server returned '550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)'" - Microsoft Q&A Message identified as SPAM "Remote server returned '550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)'"
- Fix non-delivery report (NDR) error code 550 5.1.1 through 550 5.1.20 in Exchange Online