i got hacked and need help,

Creating a new Microsoft account with the same-looking address does not restore or reconnect the compromised account; recover the original through Microsoft’s Sign-in Helper using every old alias, phone number, or Skype name previously attached to it.

Recover the original account

1. Secure the device first.
   On Windows, open Windows Security → Virus & threat protection → Scan options → Full scan → Scan now. Microsoft recommends completing a full malware scan before changing a compromised account’s password.^1^
2. Open the Sign-in Helper:
   https://go.microsoft.com/fwlink/?linkid=2214157 Enter the original address and choose the options indicating that the account was compromised or that the username is no longer recognized. Microsoft specifically directs users who receive “account doesn’t exist” to this tool.^2^
3. Try another identifier belonging to the original account.
   If available, enter an old:
   • Account alias
   • Recovery phone number
   • Recovery email
   • Skype name
   An attacker may have altered the primary sign-in alias without deleting the underlying account. Microsoft’s recovery guidance permits another alias or phone number when the original email is no longer recognized.^3^
4. If directed to the account recovery form, submit it from a familiar device and location.
   Use a computer or phone previously used with the old account, preferably on the usual home network. Supply:
   • Previous passwords
   • Exact Outlook email subject lines and contacts
   • Xbox console hardware ID, if applicable
   • Skype details
   • Microsoft purchase or subscription information
   Use the newly created account only as the working contact email where Microsoft can send the recovery result. Microsoft normally responds within 24 hours. If verification fails, the form can be resubmitted up to twice per day.^4^

Important distinction about the reused address

The newly created account and the compromised account are separate accounts; aliases, mail, OneDrive files, purchases, and subscriptions belong to the account on which they were originally stored. Microsoft describes aliases as addresses attached to one account that share that account’s data and settings.^5^

If the original address ended in @outlook.com, @hotmail.com, or @live.com and was actually removed as an alias, Microsoft states that removing such a Microsoft-domain alias permanently deletes the address and it cannot be reclaimed.^6^ Therefore, if registration accepted an apparently identical address, carefully compare the complete spelling and domain. Do not delete the new account while recovery is underway; retain it as the contact address.

If the automated process cannot locate the account

Go to Contact Microsoft Support, enter Account Recovery, select Get Help, and then Contact Support:

https://go.microsoft.com/fwlink/?linkid=2300955

Explain that the original username stopped working after unauthorized security-information changes and that a separate account was subsequently created. Support can route the case, but agents cannot manually access account details or send password-reset links; ownership must still be established through the recovery process.^7^

Do not post passwords, recovery codes, receipts, phone numbers, or unfamiliar attacker addresses in this public forum.

References

1. How to recover a hacked or compromised Microsoft account | Microsoft Support
2. I can't sign in to my Microsoft account | Microsoft Support
3. My username and password have stopped working | Microsoft Support
4. Help with the Microsoft account recovery form | Microsoft Support
5. Change the email address for your Microsoft account | Microsoft Support
6. Can I change the email address that is connected to my Clipchamp account? | Microsoft Support
7. How to help keep your Microsoft account secure | Microsoft Support