Copilot loses information midthread

Wendy Miller 0 Reputation points
2026-10-15T09:19:27.43+00:00

Subject: Copilot repeatedly loses context, forgets instructions, and resets conversations

Message:

I’m reporting a serious issue with Copilot’s conversation stability. During a simple support query, Copilot asked me to provide a screenshot of product instructions. I provided the screenshot exactly as requested. Copilot then immediately forgot that it had asked for it, questioned why I sent it, and critiqued my phrasing instead of answering the original question.

When I pointed out the inconsistency, Copilot deleted the entire thread and claimed it didn’t know what I was talking about. This behaviour makes Copilot unusable for any multi‑step or follow‑up task.

The issues I experienced include:

• Copilot forgetting its own instructions

• Copilot losing context mid‑conversation

• Copilot misinterpreting follow‑ups as new topics

• Copilot resetting the thread without warning

• Copilot blaming the user’s phrasing instead of acknowledging confusion

• Copilot claiming ignorance of a conversation that happened seconds earlier

This is significantly worse than previous versions of Copilot, which were stable and able to maintain context across long, detailed conversations. The new behaviour feels like a regression and makes Copilot unreliable for real‑world use.

Please investigate the context‑loss and thread‑reset issues, as they severely impact usability.

Thank you.

Microsoft Copilot | Other
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  1. AI answer

    2026-10-15T09:20:57.6833333+00:00

    Report this from the Copilot mobile app as Send feedback → Report a problem, including the occurrence time and time zone, device/OS, app version, sign-in method, and redacted screenshots; there is no confirmed public service incident matching this exact failure.

    Check whether the conversation is temporarily missing

    Copilot normally retains signed-in conversation history and displays it from the mobile app’s menu, so a thread disappearing immediately is not expected history behavior.^1^

    1. Verify the active account and sign-in method
      • Open the Copilot account/profile menu.
      • Confirm it is the same Microsoft, Google, or Apple account used when the conversation began.
      • If using Google or Apple, use the corresponding Continue with Google or Continue with Apple option rather than entering the same address through another sign-in route.
    2. Check the mobile history
      • Open the navigation menu and inspect the conversation list.
      • Do not select Delete, Clear my history, or delete activity from the privacy dashboard.
    3. Check the same account on the web
      • Open a private/incognito browser session.
      • Sign in to Copilot using precisely the same account and provider.
      • Inspect the conversation history there.
      If the chat appears on the web but not in the app, that indicates an app display or synchronization problem rather than confirmed deletion.
    4. Quit and reopen Copilot, then check later Microsoft documents that chats may be temporarily absent while content moves to the updated Copilot experience. The recommended actions are to verify the account, restart Copilot, follow any migration message shown in the app, and allow time for synchronization.^2^

    Avoid clearing app data or reinstalling until the report is submitted and the web check is complete; those actions will not preserve local diagnostic state.

    Submit the incident report

    In Copilot, select:

    … → Send feedback → Report a problem

    Include:

    • Approximate date and exact local time, including time zone
    • Phone model and OS version
    • Copilot app version
    • Account type and sign-in provider—without including the address itself
    • That the screenshot was supplied at Copilot’s request
    • That Copilot then lost recent context
    • That the entire thread disappeared from history
    • Whether the conversation appears when checking the same account on the web
    • Whether a new test conversation reproduces the behavior
    • Screenshots with personal, confidential, and account information removed

    Microsoft specifically requests the start time, device, operating system, and screenshot when reporting an updated-app problem.^2^

    If the conversation remains absent on both mobile and web after synchronization has had time to complete, there is no documented user-side restoration procedure in the supplied support guidance. Keep the feedback report details and avoid deleting any Copilot activity while Microsoft investigates.

    References

    1. Conversation history in Microsoft Copilot
    2. Troubleshoot your content in the updated Copilot app
    AI-generated content may be incorrect. Read our transparency notes for more information.

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