Account hacked

Question

Account hacked

Akie Kawahara 0

My Microsoft account was hacked and the details were changed. Is there a way to recover it or transfer purchases to another account?

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2 answers

Your answer

Answer 1

Hi ,

I'm afraid that account recovery is an automated process. Please use the Sign-in Helper tool first:

https://support.microsoft.com/en-us/accounts-billing/manage/i-can-t-sign-in-to-my-microsoft-account

If it does not help, fill out the recovery form with accurate information, such as name, birth date, old phone number, Skype/Xbox information, or subscriptions. Be noted that it takes time until you receive a response.

https://support.microsoft.com/en-us/account-billing/ayuda-con-el-formulario-de-recuperaci%C3%B3n-de-una-cuenta-de-microsoft-b19c02d1-a782-dee6-93c3-dc8113b20c42

I wish I had better news, but if you enabled 2 factor authentication or if the hacker changed the associated email address, unfortunately, the form does not work and the account will not be recovered.

Answer 2

Yes—recovery is possible only through Microsoft’s official account recovery flow.

Recommended path:

Use the sign-in helper tool for hacked accounts. It asks for the email address or phone number and then provides the appropriate self-help steps or an option to talk to an agent.
Before changing the password, run a full malware scan on the PC. Microsoft recommends doing this first so a compromised device does not capture the new password.
If sign-in is still possible, change the password. If not, use the password reset flow.
After regaining access, review account settings such as connected accounts, forwarding, and automatic replies, because these may have been changed.
If recovery does not work, use Microsoft Support contact options. Support agents cannot send password reset links or directly change account details, but the sign-in helper tool can route to the right support path.

On transferring purchases to another account: the provided material does not document a supported transfer process for purchases from a hacked Microsoft account to a different account.

References: