Family Safety - Not getting email requests for purchases!

Cory Trese 0 Reputation points
2026-10-14T22:49:43.86+00:00

Why doesn't this work? Just another buggy Microsoft thing or is there a known outage? I waited about an hour, got one email but Microsoft portal said the request had expired and to resend.

I resent the request and have waited a few hours without getting another email.

Windows for home | Windows 11 | Family and online safety
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  1. Hendrix-V 20,300 Reputation points Microsoft External Staff Moderator
    2026-10-15T07:55:23.26+00:00

    Hi Cory Trese,

    Since the first request eventually arrived but was already expired, while the resent request has not arrived after several hours, this appears to be related to the delivery of the Family Safety purchase notification rather than simply the request not being submitted.

    Please check Junk/Spam and email rules, and sign in directly to Microsoft Family Safety with the organizer account to see whether the purchase request is pending there.

    If the request appears online but the email notification remains missing, consider contacting Microsoft Support for further account/service-side investigation.

    Hope this points you in the right direction.

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