my friends microsoft account got hacked and deleted (permantly?) he dosent remember password

Hi @Dark

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I’m sorry your friend is dealing with this, especially since the account is connected to Xbox and Minecraft.

First, please ask the account owner to stop requesting additional codes for now. Repeated requests can trigger a temporary security block that prevents Microsoft from sending more codes. Check the correct inbox, including the Junk or Spam folder, and try again after waiting for a while.

If the code still does not arrive, your friend should use the Microsoft Sign-in Helper and follow the option for a hacked account: How to recover a hacked or compromised Microsoft account Help with the Microsoft account recovery form

If the password and security information were changed, complete the Microsoft account recovery form using a device and location previously used with the account.

Microsoft normally sends the recovery result to the provided contact email within 24 hours. If the request is unsuccessful, the form can be submitted again up to two times per day with additional information.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

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