Product key for my Microsoft Office

Ahmad Faghih 0 Reputation points
2026-10-14T15:18:08.4866667+00:00

I can't locate the product key for my Microsoft Office 2024 product included in my Dell laptop when I purchased. I can no longer use it without entering the product key. I was never provided the product key.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. DaveM121 939.1K Reputation points Independent Advisor
    2026-10-14T15:53:56.44+00:00

    Was the Office licence indicated as a free Office licence included with the device or did you purchase an Office 2024 licence from Dell?

    If that was a free Office 2024 licence included with the device, you do not get a product key, it must be activated within 180 days of activating Windows on the device, and then becomes a digital licence associated to your Microsoft account.

    1

    Open Word, then go to File - Account.

    Please provide a screenshot of that window, and please hide your Email address in the screenshot.

    2

    Log into your Microsoft account on this link, do you find the Office 2024 licence linked to your account there?

    https://account.microsoft.com/services/

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  2. AI answer

    2026-10-14T15:18:21.3+00:00

    If Office 2024 was included with the Dell laptop and was never activated, the license was not associated with the Microsoft account. In that case, the usual reinstall and activation method from the Microsoft account may not work.

    Try these checks:

    1. Open Microsoft Store on the laptop.
    2. Select Library.
    3. Check whether there is an Included with this device section and whether Office is listed there.
    4. Check the Dell purchase documentation or receipt to see whether a product key was provided with the Office license.

    If Office was already redeemed previously, the product key is no longer needed. Install and activate by signing in with the Microsoft account used for redemption at Services & subscriptions: https://account.microsoft.com/services.

    If a product key prompt appears and the Office purchase is already linked to the Microsoft account, sign in to the Office app with that same Microsoft account instead of entering a key.

    If the product key cannot be found and was never provided, Microsoft Support can help with product key issues through the support contact page.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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