Billing problem for my 365 subscription

This message is commonly caused by either an expired/suspended Microsoft 365 subscription or a payment method problem.

Try these steps in order:

1. Close all Office apps.
2. Go to your Services & subscriptions page.
3. Sign in with the Microsoft account linked to the Microsoft 365 subscription.
4. Check the Microsoft 365 section:
   • If the subscription is expired, renew it.
   • If it is active, continue to the next step.
5. Go to your Payment options page.
6. If the payment method shows an error, update it.
7. Restart Word or another Office app and check whether the warning is gone.

If the warning still appears on a Windows PC:

8. Run the Microsoft 365 activation troubleshooter from Get Help on the same PC where Microsoft 365 is installed.
   • It must be Windows 10 or later.
9. Follow the prompts to troubleshoot the activation issue.

If that still does not fix it:

10. Deactivate the Office install.
11. Completely uninstall Office using the easy fix tool.
12. Reinstall Office.

If the subscription was bought through a third party such as Apple, Google, or a retailer, billing and payment changes must be managed with that provider directly.

If access to the Microsoft account is blocked because the password or email is forgotten, use the sign-in helper tool. If more help is needed, use Contact Support.

• Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription" | Microsoft Support
• Problems renewing a Microsoft 365 subscription | Microsoft Support
• Where can I manage my Microsoft 365 subscription? | Microsoft Support