Unknown charge to our credit card.

Use Microsoft’s Manage your payments page to investigate the MSBILL.INFO charge first; if it identifies a subscription, cancel it there to stop future billing and have refund eligibility assessed.

1. Identify the charge

1. Open Manage your payments.
2. Sign in with the Microsoft account most likely connected to the card.
3. Select Investigate beside the unrecognized charge.
4. If necessary, repeat this using any other Microsoft accounts used by household members.

Microsoft lists recurring subscriptions, family purchases, retried payments, shipped pre-orders or split orders, and in-app purchases as possible sources of an unfamiliar charge.^1^

2. If it identifies a Microsoft 365 subscription

1. Go to Services & subscriptions using the account that purchased it.
2. Find the subscription and select Manage.
3. Select Cancel or Upgrade or Cancel, then complete the prompts.
4. The cancellation process will show whether the charge qualifies for a refund. Not every cancellation results in one.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If Turn on recurring billing appears instead of Cancel, renewal is already disabled and the subscription will expire on the displayed date.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

For a directly purchased Microsoft subscription, the most recent recurring charge may qualify for a refund when cancellation occurs within 30 days of payment, subject to Microsoft’s conditions and the account’s previous refund history.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

3. If the charge cannot be found

Contact Microsoft Support, enter unrecognized Microsoft billing charge, select Get Help, and then Contact Support. Provide:

• Charge date: 12 October 2026
• Amount: R3,291.02
• Statement descriptor: MSBILL.INFO IE
• Transaction reference: G191270132
• Only the last four digits of the card if requested through the secure support channel

This public forum cannot access billing records or issue a cancellation or refund.^4^

4. If neither Microsoft nor anyone in the household recognizes it

Contact the card issuer immediately and report the payment as unauthorized. Ask it to:

• Block further charges from the compromised card.
• Dispute the transaction.
• Replace the card if its details may have been exposed.

Microsoft specifically advises contacting the bank or payment provider when payment information may have been acquired; disputing only the existing charge does not prevent additional fraudulent charges.^1^

Do not post the full card number, security code, account email, or billing address in this public forum.

References

1. How to investigate a billing charge from Microsoft | Microsoft Support
2. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. Unknown Charge - Microsoft Q&A