Cant contact or create a ticket for support

Use Microsoft’s hacked-account Sign-in Helper rather than the general chat or telephone menus; it checks the affected address or phone number and directs you to the recovery option available for that account. ^1^

Recover the account

1. Open the official hacked-account page above and start the Sign-in Helper.
2. Enter the email address or phone number belonging to the compromised account.
3. Follow the result it provides. Depending on the account state, it may offer self-service recovery or an agent option.
4. If directed to the Microsoft account recovery form, provide a separate working email address where Microsoft can contact you.
5. Complete the form from a device and location previously used with the account, if possible.
6. Supply as much exact evidence as available:
   • Previous passwords.
   • Outlook contacts and exact email subject lines.
   • The original account address.
   • Xbox hardware ID and Gamertag, if applicable.
   • Skype contacts or purchase information.
   • Microsoft purchase/order information.

Microsoft normally sends the result to the working contact address within 24 hours. If verification fails, the form can be submitted again, up to twice per day. ^2^

Important limitations

Support agents cannot manually access the account, change its security information, or send a password-reset link. Therefore, opening a general support ticket or reaching a telephone agent does not bypass identity verification. ^3^

If you enabled two-step verification before the compromise and have lost access to every configured verification method, Microsoft states that support cannot override it. ^2^

If the form says “The Microsoft account you’ve entered does not exist,” first check the spelling. If the address is correct, use the Sign-in Helper—the attacker may have altered the account’s sign-in details, and repeatedly submitting the same unrecognized address will not create a support case.

Protect the device and related accounts

Before changing any recovered password:

1. On Windows, open Windows Security → Virus & threat protection → Scan options.
2. Select Full scan → Scan now.
3. Change passwords for any other accounts that reused the same password.
4. After access is restored, inspect Outlook connected accounts, forwarding rules, and automatic replies for unauthorized changes. ^1^

Do not post the affected address, passwords, verification codes, card details, or recovery-form answers in this public forum.

References

1. How to recover a hacked or compromised Microsoft account | Microsoft Support
2. Help with the Microsoft account recovery form
3. Contact Microsoft customer support | Microsoft Support