theres been an unauthorized recurring charge on my credit card

samuel zuniga 0 Reputation points
2026-10-14T02:49:35.2533333+00:00

I am writing to request an investigation into an unauthorized recurring charge on my credit card.

[Moderator note: personal information removed]

feel free to reach me

thanks,

Sam

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. EmilyS_726 30,795 Reputation points Volunteer Moderator
    2026-10-14T03:22:27.3466667+00:00

    Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

    Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

    If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

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  2. AI answer

    2026-10-14T02:49:47.43+00:00
    1. Sign in to the Manage your payments page of the Microsoft account dashboard and select Investigate for the charge.
    2. Check Services & subscriptions and Order history on all Microsoft accounts that may have been used.
    3. Check whether a family member or someone else with access to the card made the purchase.
    4. Common causes include:
      • recurring billing on a Microsoft subscription
      • a previously declined charge being retried
      • a pre-order or split order shipping
      • an in-app purchase
    5. If the charge is not found on any Microsoft account, contact the bank or payment provider immediately and report the card as compromised. This helps prevent additional charges, not just dispute the current one.
    6. If more help is needed, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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