Copilot Cowork failed document task and consumed entire monthly token allowance

On October 13, 2026, I assigned Microsoft Copilot Cowork a task to rebuild an Policy using a specifically designated master document.

The instructions identified the required master, discretionary policy as the controlling client-policy profile, and as the controlling schedule. The legacy policy was explicitly labeled reference-only.

Instead, Cowork produced a policy using the legacy Alma document’s structure and content as its foundation, contrary to the source-control instructions. The output retained the legacy chapter structure and outdated front matter, including the March 9, 2017 preparation date.

This failed task consumed my entire monthly Cowork token allowance and did not produce the requested deliverable. Is there a mechanism for a refund of tokens? I cannot find an easy way contact Microsoft support.