Password changing problems

Since the normal password-change page repeatedly fails, use Microsoft’s password-reset flow instead of retrying browsers or the same change-password operation.^1^

Reset through account recovery

1. Open Microsoft’s Reset a forgotten Microsoft account password page.
2. Select Reset password, enter your Outlook.com address, and select Next.
3. Choose a registered recovery email address or phone number.
4. Re-enter the requested portion of that address or phone number, then select Get code.
5. Enter the verification code, select Next, and create the new password.^2^

This is a separate recovery route from Security → Change password, so it is the appropriate next attempt after the standard change operation fails.

If verification or reset still fails

Run Microsoft’s Sign-in Helper. Enter the affected Outlook.com address or mobile number; it checks for account-specific problems and directs you to the applicable recovery action.^3^

If you have two-step verification enabled:

• Choose another verification method already registered to the account, if available.
• If no listed email address or phone number is accessible—or you do not recognize the options—use the Sign-in Helper links offered during recovery rather than repeatedly requesting codes.^2^

Escalate if both routes fail

From the password-change support page, select Contact Microsoft Support, enter the problem, choose Get Help, and then select Contact Support if offered.^1^

Include:

• The exact error message.
• Whether it appears before or after identity verification.
• Which recovery method fails—email, phone, or both.
• Approximately when the problem began.

Support can investigate the account flow, but Microsoft states that support agents cannot directly change account details or send password-reset links.

References

1. Change your Microsoft account password | Microsoft Support
2. Reset a forgotten Microsoft account password
3. I can't sign in to my Microsoft account | Microsoft Support