I was in middle of chat trying to get back my contacts for outlook.com emails, when cut off

John Bourne 0 Reputation points
2026-10-12T15:40:03.0866667+00:00

Trying to get back my contacts for my emails, not succeeding

Outlook | Web | Outlook.com | Contacts
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  1. Hornblower409 18,685 Reputation points
    2026-10-13T02:13:15.5933333+00:00

    @John Bourne said

    I was in middle of chat ... when cut off

    In a Private/Incognito browser session go to https://support.microsoft.com/en-us/home/contact

    • Click on the "Request History" tab.
    • User's image
    • Find the Chat that was ended
    • User's image
    • If there is any way to continue it (it has not been closed) take it.
    • Else
    • Note the Case Number
    • Go back in thru the in-app Help ->? and tell them this is a continuation of Case Xxxxxx

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  2. AI answer

    2026-10-12T15:40:15.25+00:00

    Try these Outlook.com steps in order:

    1. In Outlook on the web, open People from the navigation pane.
    2. Select Deleted.
    3. If the missing contacts are there, select the contact and choose Restore.
    4. If the contacts are not in Deleted, stay in People > Deleted and select Recover deleted.
    5. Select the contacts to recover, then choose Restore.

    If a recovered contact had an original folder, Outlook restores it there when possible. If the original folder no longer exists, it is restored to the default Contacts folder.

    If the contact still does not appear in People:

    1. Refresh the page.
    2. Go to Mail from the navigation pane.
    3. Open Deleted Items.
    4. Find the item, right-click it, and select Restore.

    If contacts were deleted earlier, recovery depends on whether they are still in the Deleted or Recoverable area.

    If help is still needed in Outlook.com, use Help on the menu bar, enter the issue, then go to Still need help? and select Yes.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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