Technical problems about OneDrive sharing folder to another person

Thomas Lai 0 Reputation points
2026-10-12T07:23:48.0433333+00:00

I shared a file on onedrive to others by link and also add others Microsoft account, but the other person can't found the file on it's OneDrive account, whether it is a web version or an application. My interface shows that I have shared it to the others, but the others just can't find the folder. In addition, it has also been tried through the URL on email, but it still same. And at that page if we try to click "login" button on same account browser, just as the browser has logged in for Microsoft already, but by pasting the shared URL, that page will show haven't logged in, and if we try to log in, it shows: "Something went wrong

We're sorry, sign-in isn't working right now. But we're on it! Please try again later.

If this problem persists, contact your support team and include these technical details:

Correlation ID: PII removed

Date and Time: 10/12/2026 12:10:08 AM

URL: https://onedrive.live.com/

Issue Type: Unknown issue."

Please solve this problem as soon as possible, it's really inconvenience!

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Microsoft 365 and Office | OneDrive | Other | Other
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  1. Thomas4-N 22,570 Reputation points Microsoft External Staff Moderator
    2026-10-17T10:17:50.75+00:00

    Hello Thomas Lai, sorry about the trouble with the shared folder.

    Before suggesting anything bigger, one thing worth a try:

    • Have the recipient sign in at onedrive.live.com first, then open the sharing link again in the same browser.
    • Also check the Shared tab on OneDrive on the web. Items shared with someone show there, not under My files.

    If it still fails, a few details would help narrow it down:

    • Is the recipient using a personal Microsoft account, or a work or school account? Sharing with specific people from a personal account only works for people who also have personal Microsoft accounts (see here).
    • Is it a single file or a folder?
    • Does the same error appear in an InPrivate window or on another network or device?

    Thanks, and I hope we can get this sorted for you.

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  2. AI answer

    2026-10-12T07:24:05.4966667+00:00

    Try this in order:

    1. Open the shared link in an InPrivate/Incognito browser window.
    2. Sign in with the exact Microsoft account that received the sharing invitation.
    3. If the link still shows as signed out or fails to open, first sign in to https://onedrive.com and then open the sharing link again. This is a documented workaround for shared file or folder sign-in problems.
    4. In OneDrive on the web, check the Shared view instead of My Files. Files and folders shared by others appear under Shared. Shared items are not automatically stored in the recipient’s own OneDrive files area.
    5. If the recipient needs the shared folder to appear more like a normal folder experience, a shortcut can be added only if the recipient has edit permission to that folder.
    6. If the owner stopped sharing or the item was moved/removed, it will no longer appear in the recipient’s Shared view.

    If the shared item opens as a webpage or behaves like a shortcut instead of a normal folder, that is a known OneDrive issue. In that case, the content can still be accessed through OneDrive.com.

    If the problem is specifically that the recipient gets Access Denied or You need permission to access this resource when opening a shared folder, and this is a SharePoint/OneDrive site scenario, one documented cause is Limited-access user permission lockdown mode being enabled. The available workarounds are:

    • Share individual files instead of folders.
    • Share the whole site collection or subsite.
    • If not required, disable Limited-access user permission lockdown mode.

    If this is a personal Microsoft account scenario and sharing from Outlook.com/OneDrive is failing, Microsoft also recommends:

    1. Validate the Microsoft account at https://account.live.com/reputationcheck
    2. Make sure the Microsoft account profile is complete and Terms of Use are accepted if prompted.
    3. In Outlook.com People, edit any contact information for a contact and save it.
    4. Wait up to 24 hours for the change to take effect.

    If none of the above works:

    • For personal accounts, use Contact Microsoft Support from the support page.
    • For work or school accounts, contact the organization’s IT helpdesk or admin.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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