Copilot absent from Onedrive

Question

Copilot absent from Onedrive

Prabin Acharya 0

I would like to share an additional update regarding the Copilot experience in OneDrive. While Copilot is working as expected across other Microsoft 365 applications such as Outlook, Word, Excel, and PowerPoint, it still does not appear within OneDrive even though my Microsoft 365 Personal subscription is active. I have also tested this issue across multiple platforms, including a Windows laptop browser, the OneDrive iPad app, the OneDrive Android app, and Microsoft Edge on iPad, and in all cases Copilot is still not visible in OneDrive.

Additionally, I previously used a Gmail account as part of my Microsoft account setup but had not used it extensively; I have since added an Outlook alias email address and made it my primary address, and I removed the Gmail address entirely as I am now fully returning to the Microsoft ecosystem for its features and Copilot functionality.

Am is missing something, or copilot is still not available in Onedrive ?? As per Microsoft documentation Copilot should be available in Onedrive for MS365 Personal user as well.

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Answer 1

Lychee-Ng 29,075 Microsoft External Staff Moderator

I get the confusion, Prabin Acharya.

You're right about Copilot being available for M365 Personal plan. However, Microsoft also notes that it is still rolling out, and not all features are available to all users everywhere. You can check the info from the FAQ here: Frequently asked questions about Copilot in OneDrive.

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Since you have the supposedly correct plan and Copilot works in other services, this may simply mean that the OneDrive Copilot has not yet added to your account. So changing your primary alias should therefore not be necessary to qualify for this experience. Once it is available, you should see an option similar to this:

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However, if it remains unavailable for a long time or you would like to utilize it as soon as possible, you will need some subscription / account side inspection. And since Microsoft Q&A is just a user-to-user support forum, contributors do not have access to back-end resources, it'd be best to contact the support team:

Sign in with your account at Contact Us - Microsoft Support
Enter / choose an issue > click Get Help to make a request
Scroll down > Contact Support (if the option is available):
1. Or click Ask our Support Assistant instead and follow guidance
2. If the issue persists, specifically state in the chat box that you need direct help.
The Contact Support button should appear now > click it > select the chat in browser option.

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Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you.

I wish I could help further, but licensing/entitlement issues often involve personal account information. Those private details cannot and should not be reviewed on such a public platform.

Prabin Acharya 0 Reputation points

2026-10-06T12:02:39.5866667+00:00

Hi @Lychee-Ng .

Thank you for the explanation.

I have contacted MS Support, and they say to contact copilot support team and the response I get everytime is "Since feature availability for your account is managed by the Copilot team, the best next step is to submit a support request directly to Microsoft Copilot support. Please mention that you have an active Microsoft 365 Personal subscription, Copilot works in your other Microsoft 365 apps, and it is not appearing in OneDrive on the website." And they send me the same process as you have outlined to contact the copilot support.

But the main issue is if i choose other product and services I do get an option to contact them but its of course of no use since I'll get the same response from then saying to contact copilot support.. and If i choose Copilot as a product and service to contact them then the only option I get is "Get Community Help."

So I am not even able to reach them to request to check my account configurations. The only option left is wait and watch, and I dont know how long will I be able to wait and watch.
Lychee-Ng 29,075 Reputation points Microsoft External Staff Moderator

2026-10-06T14:06:38.6233333+00:00

That's really unfortunate. If even the Support team has told you that, I'm afraid there's not much left to do. Well, this may be a bit of a long shot, but have you tried raising the issue specifically as a service that's missing from your subscription, instead of Copilot?

Think about it again... to be honest there's a high chance it'd lead back to the same exact situation you described above. But the only workaround I know to reach the support team already sent you back to square 1. I'm kind of out of ideas too, really sorry about that.