Copilot issue

Hi Adrian Ravenscroft,

That message can appear when Copilot is having trouble completing the connection or loading the conversation.

Does this happen every time you open Copilot or only when starting a particular chat? Please also let me know which device and operating system you’re using and whether you’re signed in with a personal or work/school account.

As a quick test, please open Copilot in a web browser using the same account. If it works there, the issue is likely limited to the installed app.

If you’re using the Windows app, close it completely and reopen it. If the message remains, go to Settings > Apps > Installed apps > Copilot > Advanced options, select Repair, and test it again. If Repair doesn’t help, you can try Reset.

You can also open the Get Help app, search for Copilot connectivity troubleshooter and follow the prompts to check for a firewall or network blocker.

Please let me know whether Copilot works in the browser and whether Repair makes any difference. That will help narrow down whether this is an app, account, network or service issue.