copilot not functioning

Hughes, Kevin (ext) 0 Reputation points
2026-09-23T05:30:09.6933333+00:00

copilot has never functioned on my setup - the icon is greyed out

Microsoft Copilot | Other
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  1. Carl-L 23,095 Reputation points Microsoft External Staff Moderator
    2026-09-23T13:09:41.24+00:00

    Hello Hughes, Kevin (ext),

    Welcome to Microsoft Q&A forum.

    Before we proceed, may I have a photo of your issue so I can check it better? Please remember to remove all personal information before posting.

    I'm waiting for your reply.

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  2. Hughes, Kevin (ext) 0 Reputation points
    2026-09-29T14:21:13.7133333+00:00

    User's image

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  3. Carl-L 23,095 Reputation points Microsoft External Staff Moderator
    2026-10-01T13:26:26.13+00:00

    Hello Hughes, Kevin (ext),

    Thanks for the information.

    The photo you sent seems to be from Outlook app, may I know if Copilot is greyed out anywhere else?

    If that is the only place, your situation matches a current known issue with Copilot in Outlook, which Microsoft is working on it. You can find the details about it and the current workaround in this article. I hope this helps.

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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