Copilot iOS app stuck in Guest Mode or not Syncing after reinstall — cannot sync conversations

Question

Copilot iOS app stuck in Guest Mode or not Syncing after reinstall — cannot sync conversations

N Price-Jones 0

Hi, I’m having a persistent issue with the Microsoft Copilot app on my iPhone after deleting and reinstalling it.

Even though the app shows my Microsoft account email during setup, the app behaves as if I’m not signed in at all. It is stuck in what appears to be Guest Mode, and none of my Copilot features or conversation history load.

Symptoms:

No profile icon in the top‑right

Bottom bar shows a half‑solid / half‑dotted circle (Temporary Chat icon)

Tapping that icon only opens Temporary Chat, not my account

No option anywhere to “Sign in” or “Continue with Microsoft”

“Personalisation” appears in Settings, but Memory is missing

No Pages, no Projects, no icon customisation

Copilot does not appear under iOS permissions (Tracking, Microphone, Camera)

Conversation history does not sync

App feels like a stripped‑down version even though the correct Microsoft Copilot app is installed

After reinstall, I get the “Meet the latest Copilot” screen with a privacy question, but after pressing Continue it goes straight to the home screen without loading my profile

Steps I have already tried:

Signed out and back in

Offloaded the app and reinstalled

Fully deleted the app and reinstalled

Restarted the iPhone

Cleared saved Microsoft passwords in iOS

Checked iPhone Storage to ensure no leftover Copilot data

Waited on the welcome screen before pressing Continue

Checked the menu and Temporary Chat screens for any sign‑in option (none appear)

Problem:

The app never completes the full authentication handshake. It shows my email during setup, but once inside the app, there is no way to access my account, no sign‑in option, and no profile loading. I am permanently stuck in Guest Mode.

Request:

Could someone from Microsoft confirm whether this is a known issue with Copilot on iOS after reinstalling, and advise how to force the app to exit Guest Mode and properly authenticate with my Microsoft account?

Thank you.

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1 answer

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Answer 1

Vikki-T 11,245 Microsoft External Staff Moderator

Hi N Price-Jones,

I understand how frustrating this must be, especially after you have already reinstalled the app and tried several troubleshooting steps.

Could you please confirm your iOS version, Copilot app version, and whether you are using a personal Microsoft account or a work/school account? Also, please sign in to Copilot on the web with the same account and check whether your profile and conversation history appear there.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot access account authentication records or reset sign-in information from the server side. My role is limited to providing technical guidance on reported issues, requests, or ideas.

I could not find any public Microsoft documentation confirming that this specific Guest Mode behavior is currently a known issue. If everything works correctly on the web but the iOS app remains in Guest Mode, please submit feedback through Copilot if that option is available and contact Microsoft Support for additional assistance.

I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

N Price-Jones 0 Reputation points

2026-08-27T14:35:23.6833333+00:00
Hi, thanks for your response.

Here are the details you requested:

iOS version: 26.6.1

Copilot iOS app version: Latest available on the App Store as of today

Account type: Personal Microsoft account ([moderator's note: PII removed]@hotmail.com)

I’ve signed in to Copilot on the web using the same account, and everything works normally there, my profile loads correctly and all my conversation history appears.

The issue is isolated to the iOS app. The app never requests any iOS permissions (microphone, camera, tracking), and the Settings page only shows Personalisation, not Personalisation & Memory.

I understand this forum can’t access authentication records, but since the web version works correctly and the iOS app remains stuck in with not showing my previous conversations, it seems like the app is failing to complete the authentication handshake on iOS.

I’ve already submitted feedback through the app. If there are any additional troubleshooting steps or escalation paths you can recommend, I’d appreciate it.

Thanks again for your help.
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator

2026-08-28T03:40:30.57+00:00

Hi N Price-Jones,

Thank you for providing those details. Since your profile and conversation history load correctly on the web using the same account and you have already completed the usual troubleshooting and submitted feedback through the app, so there may not be any additional user-side steps to try. As one final check, if you use a VPN, custom DNS, or content-filtering service, please temporarily disable it or switch between Wi-Fi and mobile data, then reopen Copilot.

If the issue continues, please contact Microsoft Support and provide the exact Copilot app version, your iOS version, screenshots, and confirmation that the same account works correctly on the web. The support team may be able to investigate the app’s sign-in state further.

In the meantime, you can continue accessing your conversations through Copilot on the web.

Also, for your privacy, I have masked the email address included in your public comment. Thank you so much for your feedback on Feedback Hub.
N Price-Jones 0 Reputation points

2026-08-28T08:35:58.8566667+00:00

I’ll reach out to Microsoft Support with screenshots and the version details as you suggested. Thank you for your help and for clarifying the next steps.
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator

2026-08-28T09:30:23+00:00

Hi N Price-Jones,

You’re welcome and thank you for the update. Providing Microsoft Support with the screenshots and exact version details should help them investigate the issue more effectively.

If you have any other questions in the meantime, feel free to comment here and I’ll do my best to assist.
Tyrone Hayward 0 Reputation points

2026-09-18T19:18:33.46+00:00

I am having the same problem, i am using iOS 27 i was forced to update to the new copilot. since then i have lost all my pages on my phone and now getting this message
N Price-Jones 0 Reputation points

2026-09-18T21:49:12.5933333+00:00

I contacted Microsoft Support and they said it’s a known issue that they are working on. I’m using Copilot on my phones browser as that still has my previous conversations. Hope that helps.
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator

2026-09-19T10:16:04.2833333+00:00

Hi Tyrone Hayward,

As N Price-Jones experiencing the same issue contacted Microsoft Support and was informed that this is a known issue currently being worked on. However, since individual cases may differ, I recommend contacting Microsoft Support directly so they can review the issue on your account and confirm whether it is related to the same known problem.

When contacting Support, please mention that the web version works correctly with the same Microsoft account, while the iOS app remains in Guest Mode and does not load your conversations or Pages. You can continue using Copilot through your phone’s browser as a temporary workaround.

As this is a user-to-user community, I do not have access to account records or internal case details. Thank you so much for your understanding.
Tyrone Hayward 0 Reputation points

2026-09-20T10:45:24.71+00:00

i have had you've hit your daily limit now for 3 days. can someone give me an answer please on what is happening to the new update
Tyrone Hayward 0 Reputation points

2026-09-20T10:48:52.0833333+00:00

IMG_3417.png

forgot to tag photo
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator

2026-09-22T13:32:22.5233333+00:00

Hi Tyrone Hayward,

Thank you for attaching the screenshot. The message shown is a daily usage-limit notification rather than the Guest Mode and conversation-sync issue discussed in the original post, so these may be separate problems.

Copilot usage is subject to capacity and account-based limits, and paid Microsoft 365 plans generally provide higher limits. However, since the message has continued for three days and has not cleared after the displayed 1:00 AM reset time, could you confirm whether you are using Copilot with a free account or an active Microsoft 365 subscription? Please also check whether the same message appears when you sign in with that account at Copilot on the web.

If the limit remains on both the app and web after the stated reset time, please contact Microsoft Support and provide the screenshot, your Copilot app version, subscription type, and the time shown for the reset. As this is a user-to-user forum, contributors cannot view or reset account usage limits from the backend.

Since this appears different from the original Guest Mode issue, I would also recommend posting it as a separate question so that troubleshooting for your usage-limit issue can be tracked clearly.
Tyrone Hayward 0 Reputation points

2026-09-27T19:07:22.1933333+00:00
I believe the issue has moved beyond a daily usage-limit problem and is now related to my account migration to the updated Copilot experience.

Over the past several days I have experienced the following:

The "Meet the latest Copilot" migration screen appears every time I open the iOS app, despite repeatedly selecting Continue.

The app repeatedly asks me to confirm photos as if the migration process is restarting.

My Pages library has disappeared completely on several occasions and then partially reappeared.

The browser version and iPhone app have shown different content at the same time.

My saved Pages were visible in the browser but missing from the mobile app.

The app appears to have lost familiarity with my historical content and personal context.

Requests such as "analyse my swims" no longer reference previous swim data or compare performance against previous months, despite this information existing in my saved Pages.

My profile repeatedly reverts to a basic "Personal" profile and does not appear to fully synchronise.

I have already signed out, signed back in, deleted the app, reinstalled the app and confirmed I am signed into the correct account ([moderator's note: PII removed]@gmail.com).

My chat history remains available, which suggests the account is recognised, but the associated content and personal context are not being consistently synchronised.

The issue appears inconsistent and changes from day to day. At various points:

All Pages have been visible.

No Pages have been visible.

Only some Pages have been visible.

The browser and app have disagreed on what content exists.

Because my content still appears in the web version of Copilot, I do not believe this is a deletion issue. Instead, it appears that my account migration to the updated Copilot experience may be incomplete or stuck.

Could this case please be escalated to the Copilot engineering team for investigation?

I can provide screenshots showing:

The repeated migration screens.

Library pages disappearing and reappearing.

Differences between the browser and iOS app.

The loss of personalisation and context.

Thank you for your assistance.
Vikki-T 11,245 Reputation points Microsoft External Staff Moderator

2026-09-29T09:50:43.4966667+00:00
Hi Tyrone Hayward,

Thank you for documenting the changes so thoroughly. Based on the additional details, I agree that this appears to be different from the daily usage-limit notification discussed earlier.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot access your account’s migration status or directly escalate an individual case to the Copilot engineering team.

Since you have already reinstalled the app, signed back in with the correct account, and confirmed that the content remains available on the web, the appropriate next step is to contact Microsoft Support and request that a support case be created. Please include:

Screenshots of the repeated migration screen

Examples of Pages disappearing and reappearing

Screenshots comparing the web and iOS app

Your iOS and Copilot app versions

The approximate date the behavior began

Confirmation that the same content remains available on the web

If the Support Assistant appears, you can enter: “I need to speak with a live support agent about a personal Microsoft Copilot account. My content is available on the web, but Pages, personalization, and account context do not synchronize consistently in the iOS app after the Copilot update.”

Thank you again for providing such a detailed record of the issue.