booking is not working on the browser (Safari) on iphones

Louis van de Mortel | Log-Ten 0 Reputation points
2026-07-23T10:55:23.4833333+00:00

my bookingspage is working from a pc browser, but is not working if a use a mobile phone (Iphone)

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  1. Liora D 18,955 Reputation points Microsoft External Staff Moderator
    2026-07-23T11:46:27.86+00:00

    Dear @Louis van de Mortel | Log-Ten,

    I hope you’re having a good day.

    Since your Bookings page works correctly on a PC, the Bookings service itself is likely available. The issue may be related to the browser session, cached data, or Safari on the iPhone rather than the Bookings configuration itself.

    As a first step, try opening the Bookings page in a Safari Private Browsing window and test whether the page loads and functions correctly there. This can help determine whether the issue is caused by cached website data, cookies, or a browser extension/content blocker.

    If the issue persists, try clearing Safari's browsing history and website data, then sign in again using the same account associated with the Bookings page and retest.

    After clearing the data:

    • Close Safari completely.
    • Reopen Safari.
    • Sign in again with the appropriate Microsoft 365 account.
    • Open the Bookings page directly and test the booking process.

    It would also be helpful to know:

    • Whether the issue occurs on multiple iPhones or only one device.
    • The iPhone iOS version.
    • Whether Safari shows an error message, a blank page, or simply fails to complete the booking.
    • Whether the same Bookings page works in another browser on the iPhone (such as Edge or Chrome).

    I hope this helps narrow down the cause. If you can share a screenshot of the behavior or any error message you see on the iPhone, it may be possible to provide more specific guidance.

    Looking forward to hearing back from you with any updates or additional details. 

    Warm regards, 

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  2. Louis van de Mortel | Log-Ten 0 Reputation points
    2026-07-27T14:33:40.91+00:00

    Hi Liora we found the root cause and solved it. we cleared the Cache. Thanks

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    1 person found this answer helpful.