My passwords are gone

If passwords were saved to Microsoft services (like Microsoft Edge, Microsoft Password Manager, or Windows Credential Manager), try these steps to restore or locate them:

1. Check Microsoft Edge saved passwords
   • Open Microsoft Edge.
   • Go to Settings and more (⋯) > Settings > Passwords and autofill > Microsoft Password Manager.
   • Review the saved passwords list.
   • Use Password security check to see unsafe or compromised passwords and manage them. For each listed account you can select Edit to go to the site and change or confirm the password.
   • For details, see Protect your online accounts using Password Monitor.
2. Check Windows Credential Manager
   • On Windows, open Control Panel.
   • Go to User Accounts > Credential Manager.
   • Look under Web Credentials and Windows Credentials for stored passwords. See Credential Manager in Windows.
3. Check other devices or browsers
   • If passwords were saved in another browser (for example Chrome), open that browser and check its password manager. See Manage passwords.
   • On Mac or iOS, check iCloud Keychain or Keychain Access if passwords were stored there. See View the information stored in a keychain on Mac or Set up iCloud Keychain.
4. If passwords were in Microsoft Authenticator
   • If Microsoft Authenticator was used to store one-time passwords, they can be restored from backup on the same platform (iOS-to-iOS or Android-to-Android).
   • On iOS: enable iCloud Drive, iCloud Keychain, and iCloud Backup, install Authenticator, then sign in and complete restore. See Restore account credentials from Microsoft Authenticator.
   • On Android: open Authenticator and select Restore from backup or Begin recovery, then sign in with the same Microsoft account used for backup.
   • Note: For Microsoft personal accounts that use passwordless sign-in, only the account name is backed up; sign-in must be completed again after restore.

If none of these locations show the passwords, they may not have been backed up or synced, and they will need to be reset individually on each service or website.

References:

• Protect your online accounts using Password Monitor
• Help with the Microsoft account recovery form
• Restore account credentials from Microsoft Authenticator