Outlook app on iPad IOS 26.2 issues opening email

Question

Outlook app on iPad IOS 26.2 issues opening email

Manas Michael 30

recently updated iPad, Outlook app is recieving emails but Unable to open emails. window to the right say to tap on email to read but tapping on email does nothing.

Inma Beaumont 0 Reputation points

2026-01-22T02:40:11.7766667+00:00

I have the same issue on my ipad , my outlook screen is frozen and I cannot do anything. I have tried to disable wifi as per the suggestion below, , launch Outlook mobile and that did not work for me. I need to access my emails urgently. Can Microsoft offer a different solution or fix the problem asap. Thanks
Hector Diaz 0 Reputation points

2026-01-22T15:11:24.6433333+00:00

Looks like Microsoft is aware of the issue. I was able to delete and reinstall via Ivanti (our MDM) and added the account on a few devices which resolves it. - I'd use this as a workaround.

4 answers

Your answer

Inma Beaumont 0 Reputation points

2026-01-22T02:40:11.7766667+00:00

I have the same issue on my ipad , my outlook screen is frozen and I cannot do anything. I have tried to disable wifi as per the suggestion below, , launch Outlook mobile and that did not work for me. I need to access my emails urgently. Can Microsoft offer a different solution or fix the problem asap. Thanks
Hector Diaz 0 Reputation points

2026-01-22T15:11:24.6433333+00:00

Looks like Microsoft is aware of the issue. I was able to delete and reinstall via Ivanti (our MDM) and added the account on a few devices which resolves it. - I'd use this as a workaround.

Answer 1

It seems that you are experiencing issues with the Outlook app on your iPad after a recent update, where you can receive emails but are unable to open them. This could be due to several reasons, such as app glitches after the update or settings that need to be adjusted.

Here are a few troubleshooting steps you can try:

Restart the Outlook App: Close the app completely and then reopen it to see if that resolves the issue.
Check for Updates: Ensure that both your iPad's iOS and the Outlook app are updated to the latest versions. Sometimes, updates can fix bugs that cause such issues.
Reinstall the App: If the problem persists, try uninstalling the Outlook app and then reinstalling it from the App Store.
Check Settings: Ensure that your email account settings are correctly configured within the app.
Clear Cache: If possible, clear the cache of the app to remove any corrupted data that might be causing the issue.

If none of these steps work, you may want to check the Microsoft support forums or contact their support for further assistance.

References:

Outlook not responding error or Outlook freezes when you open a file or send mail

Answer 2

Hendrix-C 19,990 Microsoft External Staff Moderator

Hi @Manas Michael,

Welcome to Microsoft Q&A forum.

Thank you for reaching out regarding the issue that the Outlook app issues on iOS device after an update.

Based on my research, Microsoft has confirmed an ongoing service incident affecting Outlook/Exchange Online. As a result, some users may experience issues with Outlook crashing or freezing when opening.

Microsoft has acknowledged this issue and the engineers has started recovery efforts began on January 21, 2026. Service availability is steadily improving toward normal levels and will be updated publicly when available.

At this stage, no action is required on your part. Once systems are fully restored, Outlook should begin functioning normally again without the need to make changes to your settings or devices. That said, I kindly hope you can remain patient a little longer while the engineering teams continue working hard to fully restore the best possible experience for all users.

Also, since many others in the community may still be unaware of this incident, if you found this information helpful, please mark the answer as “Accept answer”. This will help surface the post to the top so others facing similar issues can easily find it.

Thank you again for being part of the Microsoft Q&A community. If you have any further questions or updates, feel free to reply here. I’ll be happy to assist you further.

Ankit Singh 0 Reputation points

2026-01-22T01:25:36.4966667+00:00

Hello, is there any update on the issue?
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Simon Dickinson 5 Reputation points

2026-01-22T04:00:14.81+00:00

Hi Hendrix,
is there an additional updates for this? We have a number of staff affected by this, & we are unable to verify any resolution within our Microsoft Exchange Admin portal or 365 Admin portal.
Lucas Bannister 5 Reputation points

2026-01-22T06:51:11.02+00:00

Hi @Hendrix-C ,Is there any updates on this?

Strange that in our Admin Portals that the Incident Code: EX1220516 doesn't bring up any incidents.
Surapong 0 Reputation points

2026-01-22T07:20:57.2166667+00:00

Is this issue fixed yet? We are experiencing this issue.
Ehren Werner 0 Reputation points

2026-01-22T15:41:59.3333333+00:00

Can't access the Incident code in our "Service Health" portal, any idea why not?
Foster, Benjamin 0 Reputation points

2026-01-22T17:10:53.3266667+00:00

Hi @Hendrix-C ,

I wanted to pass something along that I discovered. After using a workaround to get into the app by using the View Calendar quick action and then opening the inbox, I noticed a "new" label on the three dots at the bottom when I selected an email. After selecting it and getting a "email actions have moved" popup, I can shutdown and relaunch the app without it freezing on me anymore. I need to test with more iPads, but that may be the root cause of the issue.

Edit: Nevermind, it seems I got ahead of myself.
Greg C 5 Reputation points

2026-02-28T03:46:34.6633333+00:00

Outlook on my IPad failed at approximately 4:49 PM PDT. It will no longer download email. I have no problems on my Android phone or my laptop.

Answer 3

Hendrix-C 19,990 Microsoft External Staff Moderator

Hi @Ankit Singh, @Simon Dickinson, @Lucas Bannister, @Surapong and any others who has same issue,

The engineering team have been working on this issue, and a solution has been developed and will be rolled out in the next update for all users. A public update will be shared as soon as additional information becomes available.

While the final fix is being fully deployed, the current workaround involves disabling Wi-fi, launching the app and then re-enabling Wi-fi. To avoid negative impacts for your workflow, please consider temporarily accessing your account through mobile browser at Outlook web version to ensure you don't miss any urgent communications.

Additionally, this incident can be reported through the Microsoft 365 admin center. Submitting a report helps the backend teams track the issue more effectively and prioritize it for the impacted organization.

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I will continue monitoring the status of this incident and will provide the latest update regarding this issue. I kindly hope you can remain patient a little longer while the engineering teams continue working hard to fully restore the best possible experience for all users.

Thank you all for your patience and understanding. Your concerns and business are highly valued.

Khan \ Taufeeq 0 Reputation points

2026-01-22T16:39:54.67+00:00

Hi @Hendrix-C

We are also facing the same issue, till yesterday we were able to resolve the issue toggle off the Bluetooth on iPad, Reinstalling Outlook Application and also updating the device to latest iOS version i.e. 26.2 as some of the impacted devices were on 18.5.

Since today morning, issue has widespread in our organization impacting all the iPad devices also it seems like issue is with managed devices only as Outlook app is working fine on Personal/BYOD devices.
Mike Ormerod 0 Reputation points

2026-01-23T14:56:46.64+00:00

Version 5.2602.1 is still causing the issue.

Answer 4

Hi @Manas Michael, @Ankit Singh, @Simon Dickinson, @Lucas Bannister, @Surapong, @Khan \ Taufeeq, @Ehren Werner, @Foster, Benjamin and everyone,

As for the latest update from Microsoft, the solution has been completed and is under the progress of rolling out to all users in the 5.2602.1 version. As recommended, in the next 24 hours please check your App Store and install the latest update to fix the issue. If you’re a Microsoft 365 admin, you can track this incident via https://admin.cloud.microsoft/?#/servicehealth/:/alerts/EX1220516

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I'm sincerely sorry for any inconvenience and troubles this situation may have caused.

If you have any concerns or questions in the future, please don’t hesitate to reach out. Not only will I be happy to assist you, but all moderators in the Q&A forum will also do their best to provide support and guidance.

Thank you for being a valued customer and for contacting us on the Microsoft Q&A forum.

Wishing you a wonderful day ahead.