OneDrive still shows 5GB storage limit for my subscription

Question

OneDrive still shows 5GB storage limit for my subscription

Anonymous

I just subscribed for Microsoft Personal with student discount that should have given me 1TB One Drive storage, but the One Drive storage limit is still showing 5GB and it's asking me to subscribe again for a $2.99 for 100 GB. What should I do? I have tried contacting support both online via their toll free number. The toll free number tells me to go online and the website has an error or takes me to an Access Denied page.

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Answer 1

Hello, JProvi.

Welcome to the Microsoft community.

I know that you didn't receive your 1TB of One Drive storage after subscribing to Microsoft Personal, and I understand your anxiety at this time, but don't worry, I'll do my best to help you out.

First, it can take up to 24 or 48 hours for OneDrive storage capacity to update, depending on your carrier's data integration progress. So please be patient and wait a short time to see if there is an update for your subscription. This is stated from the support article below: My OneDrive says it's full - Microsoft Support

However, if you continue to see this prompt after more than 48 hours, we strongly recommend that you report the issue to the OneDrive support team. If you sign in to OneDrive on the web <onedrive.live.com> and click this link （https://go.microsoft.com/fwlink/p/?LinkId=528676),then you can send an email from this jump window.

Once the survey is complete, the support team will update the capacity report. Please wait for a few moments.

If the update is still not successful after a certain period of time, you can Contact Microsoft Support where they will provide one-on-one solutions to your individual problems via live chat or phone call professionally and purposefully：

Contact Microsoft Support:

Visit this website: Contact - Microsoft Support
Type in your problems in the search box there.( For instance, contact support.)
Now click Get help, and Select Contact Support below.
Go to the Products and services tab, and choose either Microsoft 365 and Office category
On the Category tab, choose Manage My Subscription .
Go to Confirm.
Choose to chat with a support representative or request a callback.

Feel free to share updates with me on how things are progressing after you've completed the aforementioned steps. Should you have any questions or require clarification, do not hesitate to reach out to me .I‘d like to do my utmost to assist you.

Best Regards,

Hannah.Z- MSFT |Microsoft Community Support Specialist