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Hello!
I have a problem: I forgot my account password, and when I try to recover it, I am only offered one option - recovery using an SMS code.
I follow all the instructions, enter the last 4 digits of my phone number (and the two digits shown by the system match my phone number), but instead of receiving an SMS, I get a message saying, "That verification method isn't working right now. Please try another method."
So, my question is: What other method can I try if the system only offers SMS recovery? And how can I actually receive the SMS?
Thank you in advance!
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dear Ed Riht,
You're welcome, I'm glad your problem is resolved!
Looks like it was a short-lived server issue.
Have a nice day!
Lucas Li – MSFT | Microsoft Community Support Specialist
Hello!
After several days of trying to reset my password, it finally worked today, and I received the SMS. I don't understand what the issue was, but the problem is resolved.
In any case, thank you for trying to help.
Dear Ed Riht,
Welcome to Microsoft Community.
The following are the usual reasons why the phone verification method is not available during the password change process:
Alternatively, you can try to change the password of your account by filling out the account recovery form after carefully reading the suggestions in the article.
Help with the Microsoft account recovery form - Microsoft Support
Best regards
Lucas Li – MSFT | Microsoft Community Support Specialist