2,375 questions with Surface | Surface Pro | Performance and maintenance tags

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Surface Pro 11: Display driver update (31.0.137.0) causes Code 43 on Qualcomm Adreno X1-85 GPU

Hi, I am experiencing a persistent graphics driver issue on my Surface Pro 11 (Snapdragon X Elite/Plus). Issue Description: Updating the GPU driver to the latest official version (31.0.137.0, dated Aug 2026) via the official Surface MSI driver package…

Surface | Surface Pro | Performance and maintenance
asked 2026-10-06T18:59:58.0033333+00:00
Ori Oz 0 Reputation points
commented 2026-10-09T06:28:39.8633333+00:00
Akhil 15 Reputation points
2 answers

"system and reserve" is using half of my storage! please help!

Hi, I would like any help with sorting my storage. I have done all the recommended cleanup tools, and I'm not super tech-savvy, but it doesn't make sense that "system and reserve" is using half of my storage! Any help would be appreciated, as I…

Surface | Surface Pro | Performance and maintenance
asked 2026-10-06T10:41:36.75+00:00
e 0 Reputation points
commented 2026-10-08T14:47:32.8866667+00:00
Alex-L 12,995 Reputation points Microsoft External Staff Moderator
3 answers

Surface Pro 12inch slim pen 2 leaving dots on screen after i lift my pen

So, i'm a digital artist and I've been using a slim pen 2 for almost half a decade at this point. It's literally never given me a single problem before. Last november, I upgraded from my surface laptop studio to a surface pro because it's more portable…

Surface | Surface Pro | Performance and maintenance
asked 2026-02-12T17:22:17.5+00:00
Arin Martin 20 Reputation points
answered 2026-10-07T14:13:38.6633333+00:00
Benjamin 0 Reputation points
1 answer

Extending Surface Pro 9 support for another year

Hello, I've joined a local Consultant team and one of our clients has multiple Surface Pro 9's with extended warranty that expires March of 2027. Is it possible to extend that another year? For context their standard warranty expired march 2024. if so…

Surface | Surface Pro | Performance and maintenance
asked 2026-10-06T01:48:31.2666667+00:00
yesayi tolmoyan 0 Reputation points
commented 2026-10-07T10:26:06.04+00:00
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
1 answer

Surface 3 pro, 128gb. upgradeability

Surface 3 pro, 128gb. What can it be upgraded to. Anything?

Surface | Surface Pro | Performance and maintenance
asked 2026-10-04T20:42:38.1233333+00:00
SCOTT BREUNIG 0 Reputation points
commented 2026-10-06T00:19:03.9766667+00:00
Ian-T 13,535 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

password forget & UEFI password forget & Cant unlock

Hello, I have a Microsoft Surface Pro 12-inch (1st Edition) with Snapdragon. The device is requesting UEFI system password: Surface UEFI settings have been protected by a system password. I do not know the UEFI password and I cannot access the UEFI…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-23T07:51:18.4233333+00:00
anu 20 Reputation points
edited a comment 2026-09-28T06:31:11.9666667+00:00
Lychee-Ng 29,075 Reputation points Microsoft External Staff Moderator
1 answer

Deactivation of USB and keyboard cover

The USB and keyboard on my Surface Pro 4 have stopped working, but they function within the UEFI environment.

Surface | Surface Pro | Performance and maintenance
asked 2026-09-24T08:34:41.0466667+00:00
mahmoud alavi 0 Reputation points
commented 2026-09-25T13:16:44.9766667+00:00
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
1 answer

Missing Surface Pen from Replacement Order [moderator's note: PII removed]

Hello, This relates to my previous service order [moderator's note: PII removed]. The keyboard was faulty, and when I sent the Surface in for repair/replacement, I sent the bundled Surface Pen inside the original Surface box together with the device. I…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-25T03:20:23.3+00:00
VeeHaa 0 Reputation points
edited an answer 2026-09-25T08:04:11.2933333+00:00
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
1 answer

Refund or Return of sent Surface Pro

I ordered a Surface Pro on Dec 5, of last year. I had a problem with the unit, and had two Microsoft Technicians log into the computer in March of this year to fix the issue. They could not, so they gave me a return RMA and shipping label to return for a…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-23T20:03:51.1733333+00:00
Thomas Simmons 0 Reputation points
edited the question 2026-09-24T09:54:02.6033333+00:00
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
2 answers

Surface pro 6 stuck at windows screen, anyway to fix?

When attempting to turn on my surface pro 6, the black screen with the windows logo and white appears and it doesn't move from there. I have attempted the hard reboot, I've tried to utilize the USB reboot, none of the solutions have worked. I'm not sure…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-23T01:46:12.6066667+00:00
Desmond Diaz 0 Reputation points
commented 2026-09-24T07:56:12.1066667+00:00
Clary-N 16,745 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Continual problems with my Surface Pro 11

After having had great success with an earlier surface Pro, I purchased a new surface Pro 11 in late 2024. It has proven to be the most troublesome and frustrating computer i have ever owned. I have to cold reboot it daily, because if it is left on for…

Surface | Surface Pro | Performance and maintenance
asked 2026-03-20T17:57:25.6066667+00:00
Roger Mundell 20 Reputation points
commented 2026-09-23T18:26:43.2366667+00:00
TLE 0 Reputation points
1 answer

Stuck in start up screen

I have a Surface Pro 4, and it is stuck in a loop- flashing backlit Microsoft logo and then a black screen. I have tried to force it off by holding the power button, but also by holding down the volume up button and then the power button; same with the…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-22T15:48:12.0666667+00:00
Jessica Clark 0 Reputation points
answered 2026-09-23T00:48:55.1466667+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
1 answer

I have "Next Business Day replacement" Microsoft Complete for Business Plus - 4 year plan. My support case 7108265756, repair order 2047954036 not resolve almost with 3 weeks. Please help me to escalate this to a Tier 2 support manager immediately!

At 12/16/2022 I bough Surface Pro 9 for Business Essential Bundle with pre-instaled Windows 11 Pro and "Microsoft Complete for Business Plus - 4 year" protection plan with the conditions: Accidental Damage from Handling, Next Business Day…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-20T15:49:08.8966667+00:00
Vlad Kon 0 Reputation points
answered 2026-09-21T00:22:04.7233333+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
1 answer

speak to support agent

i clicked "chat with support agent in your web browser" and it provide the below that Microsoft support agent would call me, not do a chat. A service request is being opened A support agent will call the phone number provided. Callback times…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-19T19:33:18.84+00:00
Nat Wienecke 0 Reputation points
edited the question 2026-09-20T00:59:02.0033333+00:00
Nat Wienecke 0 Reputation points
1 answer

How to fix booting freeze on Surface Pro 9

Please help! As of one week ago, my surface pro nine was completely fine and working just like always as it has for two years. Like always there’s usually a routine update so I let my computer restart and let it update. During the update my screen froze…

Surface | Surface Pro | Performance and maintenance
asked 2026-08-16T21:45:01.0333333+00:00
Ben Weyer 0 Reputation points
commented 2026-09-20T00:06:40.8666667+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
3 answers

THIS IS OLD TERRITORY-NEEDLESS UPDATES RESULTING in LOSS OF PRODUCTIVITY

THREE QUESTIONS -- FIRST IS I NEED TO KNOW WHO IS RESPONSIBLE FOR THE NEEDLESS UPDATES AND THE SHUTTING DOWN OF MY COMPUTER THAT IS LEFT ON OVERNIGHT TO PREVENT THE LOSS OF 90 HOURS OF ART WORK -SLATED FOR AN EXHIBIT IN PARIS IN OCTOBER. THIS IS OLD…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-13T14:58:32.4233333+00:00
carlos ramos 5 Reputation points
answered 2026-09-14T09:23:41.66+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
4 answers

I cannot connect to a multipurpose printer to my Surface Pro on ARM64

I purchased a new MS Surface Pro with Snapdragon Elite processor. After connecting to my Brother Multipurpose printer / scanner I am able to use the printer but not the scanner. I have found no information of a remedy, Nor can I find a printer…

Surface | Surface Pro | Performance and maintenance
asked 2025-07-08T01:01:46.64+00:00
William Johnson 0 Reputation points
answered 2026-09-13T03:39:07.98+00:00
escape75 0 Reputation points
1 answer

Problems with trade in program

I purchased a new Surface on May 28th, 2026, and used the trade-in program offered by sending a Lenovo laptop for a credit. I received an email confirming that I would receive a credit for the laptop a month later. I have yet to receive the credit. …

Surface | Surface Pro | Performance and maintenance
asked 2026-07-25T15:55:22.5133333+00:00
patricia heessels 10 Reputation points
commented 2026-09-07T13:39:18.05+00:00
PY 0 Reputation points
2 answers

BSOD no longer works per geek squad

Geek Squad Verified no BSODs working on Surface Pro 8, want to send to MS for repair. under warrenty

Surface | Surface Pro | Performance and maintenance
asked 2026-09-07T01:37:58.2633333+00:00
Bernie Warchuck 0 Reputation points
answered 2026-09-07T11:33:43.2+00:00
Lychee-Ng 29,075 Reputation points Microsoft External Staff Moderator
2 answers

Surface Pro Screen Shattered & Hot Device When charging

Hello! I recently dropped my surface pro on the floor and the screen shattered as well as black spots are appearing all over it. It still works but the black spots are getting bigger and now when I charge it, the device also get very hot. Can this be…

Surface | Surface Pro | Performance and maintenance
asked 2026-09-06T22:04:52.01+00:00
Monica Montalvo 0 Reputation points
edited the question 2026-09-07T11:18:25.4366667+00:00
Lychee-Ng 29,075 Reputation points Microsoft External Staff Moderator