1,476 questions
0 answers
Surface Pro will not allow connection to printer
My Surface Pro will not allow me to add my printer
Surface | Other
asked
2026-10-08T18:36:08.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Helen Boycourt
0
Reputation points
1 answer
Windows 8 Surface won't boot up.
It gets stuck on a black screen with a wheel of spinning dots on the bottom. I tried force-rebooting several times until the troubleshooting option showed. I clicked on Troubleshoot, then advanced options, then startup repair. It troubleshot on its…
Surface | Other
1,476 questions
asked
2026-10-06T07:50:49.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 15%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWC%3C/text%3E%3C/svg%3E)
William Cramer
0
Reputation points
commented
2026-10-08T08:35:01.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
16,745
Reputation points Microsoft External Staff
Moderator
0 answers
Is there a formal complaints scheme or regulatory body which hears complaints against Microsoft
I bought a Surface 7 in Feb costing £1549 expecting it to be top line and fast. From inception it has shown many errors and problems. Unfortunately, I did not get around to following these up with MSFT until 6 months or so had passed, because I was…
Surface | Other
1,476 questions
asked
2026-10-06T09:14:01.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 26%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
amanda chumas
0
Reputation points
edited the question
2026-10-06T09:38:02.86+00:00
Gérard Oomens
132.8K
Reputation points
Volunteer Moderator
3 answers
Microsoft returned my surface pro via UPS which destroyed the device
Sent in my surface pro for a warranty repair. Microsoft shipped it back via UPS which apparently completely destroyed the device during shipping and just threw it away. I've tried contacting microsoft but their entire customer support team seems to be a…
Surface | Other
1,476 questions
asked
2026-10-01T12:37:24.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Benjamin Adams
0
Reputation points
answered
2026-10-02T02:28:48.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
1 answer
No Shipping Label
I have received an email from Microsoft with a service order number for a return but the View and print your shipping label doesn't take me to anywhere I can view and print a shipping label. It takes me back to My Devices on Microsoft page.
Surface | Other
1,476 questions
asked
2026-09-29T07:48:48.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 44%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
Family Blackmore
0
Reputation points
commented
2026-10-01T12:32:56.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
11,870
Reputation points Microsoft External Staff
Moderator
2 answers
Surface 3 randomly restarts
My surface randomly restarts, although I cannot pinpoint a particular situation when this occurs. Sometimes it restarts when sleeping, other times when I'm on a website and sometimes when working on files. I am usually plugged in so don't think it's…
Surface | Other
1,476 questions
asked
2026-09-26T04:49:13.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 10%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Dale Hannaford
0
Reputation points
commented
2026-09-29T11:15:00.6833333+00:00
Vikki-T
11,870
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to login into surface rt even after resetting microsoft account password.
I forgot the last password I used on my surface rt so I reset my Microsoft account password but it still does not let me login.
Surface | Other
1,476 questions
asked
2026-09-19T15:09:10.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kevin Hutto
0
Reputation points
commented
2026-09-23T10:14:24.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
23,100
Reputation points Microsoft External Staff
Moderator
1 answer
when was surafce with serial number 020710481953 purchased
when was surface with serial number 020710481953 purchased
Surface | Other
1,476 questions
asked
2026-09-22T21:28:13.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 56.00000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERZ%3C/text%3E%3C/svg%3E)
Reches, Zeev
0
Reputation points
answered
2026-09-23T00:00:01.8766667+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
What Windows 11 OS license is needed to upgrade Surface Hub 3 to full Windows OS?
Hello. According to this documentation and the Microsoft Surface Hub 3 tech specs, this device can be configured/converted from Windows 11 IoT Enterprise with the Microsoft Teams Rooms on Windows experience to Windows 11 Pro/Enterprise. My CSP price…
Surface | Other
1,476 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 11%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
3 answers
how do i speak to a person in support?
I made a mistake and need help. I have two Surface Pro's. My surface pro that I bought from Microsoft a few months ago, serial number BK36GJQ25283Q6, bricked and I sent it in for service. When it bricked I bought a brand new surface pro at Best Buy,…
Surface | Other
1,476 questions
asked
2026-09-19T19:26:59.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 88%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENW%3C/text%3E%3C/svg%3E)
Nat Wienecke
0
Reputation points
answered
2026-09-19T19:31:45.0066667+00:00
Nat Wienecke
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Surface repair status
I sent my brand new Surface Pro back for repair. Tracking info from UPS says it arrived 6 days ago, but it still hasn't been scanned by Microsoft to indicate it was received. Is this normal? It's impossible to get anyone on the phone or a chat to…
Surface | Other
1,476 questions
asked
2026-08-16T13:57:06.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
25
Reputation points
commented
2026-09-18T01:57:44.8866667+00:00
Clary-N
16,745
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Warranty
If I buy a used Surface product and the seller had previously bought an extended warranty. Does the warranty move with the item to me?
Surface | Other
1,476 questions
asked
2026-09-16T20:38:25.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 9%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Tim Gosling
40
Reputation points
answered
2026-09-17T00:35:00.5+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
0 answers
Help to send it back
I would like to send it back it has not been open Please send me the paper work to send it back Karen Nussbaum
Surface | Other
1,476 questions
asked
2026-09-15T19:06:06.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 16%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Karen Nussbaum
0
Reputation points
commented
2026-09-16T00:01:07.3+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
2 answers
Surface pro 11 warranty and repair
I sent my nearly new surface pro 11 for a repair last month and my status on the order has been unchanged since delivery on 08/15. I have no idea where the device is or the actual status of the repair and I have been unable to speak to anyone. Does…
Surface | Other
1,476 questions
asked
2026-09-11T14:18:11.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 45%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Patrick Adamson
0
Reputation points
edited an answer
2026-09-11T20:10:55.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
5,630
Reputation points Microsoft External Staff
Moderator
0 answers
Reimbursement for the warranty service shipping
Just sent my Surface Laptop 7 for a warranty service. Only a shipping label was sent to me via email. The UPS store clerk told me that I need to pay $21.99 for a bubble wrap and the shipping box, which was instructed by MS. How can I get reimbursed for…
Surface | Other
1,476 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
"Intel(R) Precise Touch Device" missing
I have a surface go 3, with windows 11 with all the latest updates. Lately the touch screen is behaving oddly. I tried troubleshooting, but had to stop when i could not find the "Intel(R) Precise Touch Device" that they ask about in the manual.…
Surface | Other
1,476 questions
asked
2026-09-07T15:03:47.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 32%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Fraukje Hackworth
0
Reputation points
answered
2026-09-08T00:20:38.07+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
1 answer
Kindle access issues
I recently bought a Windows 11 Surface Pro after receiving a message that it would no longer support the Kindle app as of June 30, 2026. I'm working on my master's and use it for my texts. Now I cannot access Kindle from my new Surface Pro. I checked for…
Surface | Other
1,476 questions
asked
2026-07-03T18:19:10.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KAM
0
Reputation points
commented
2026-09-04T20:31:23.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 16%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Ken Williams
0
Reputation points
1 answer
Microsoft lost my Surface Pro
I bought a brand new surface pro and as soon as I did an update, it wouldn't turn back on. I followed Microsoft's instructions to send it back and UPS confirmed it was delivered the next day (Aug 11), but the service portal said it never arrived. Since…
Surface | Other
1,476 questions
asked
2026-09-02T21:11:02.6+00:00
Iva Zovkic
25
Reputation points
commented
2026-09-03T16:22:11.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 53%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jovanka Houska
0
Reputation points
2 answers
Live Agent: Getting support via the live agent is total nightmare. The costact number lands to AI whihc is not helpful
I need to claim the repair for my surface device. It has accidential damage. Device is under extended warranty but unable to get help. The pre-sales person is also not able to help. Very disappointed with the service.
Surface | Other
1,476 questions
asked
2026-09-01T08:12:48.9066667+00:00
Narayan Kumar Gupta
1
Reputation point
answered
2026-09-01T16:12:54.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
13,735
Reputation points Microsoft External Staff
Moderator
1 answer
could you please provide MSDS and UN38.3 report for surface pro model:1866?
we need to import several surface pro (model:1866) from Taiwan, we need to provide MSDS and UN38.3 report to China Customs. Could you kindly provide those reports? thank you.
Surface | Other
1,476 questions
asked
2026-08-31T06:39:14.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Maxine Cui
0
Reputation points
edited an answer
2026-08-31T11:12:07.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
28,995
Reputation points Microsoft External Staff
Moderator