3,616 questions with Surface | Surface Pro | Display and screen tags

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how to turn off orientation lock on surface pro october 2026

I can't do it based on my surface orientation in real life, it is fixed in one view unless i go into settings to change it. I want the old way back.

Surface | Surface Pro | Display and screen
asked 2026-10-09T14:53:20.1566667+00:00
o 0 Reputation points
2 answers

Surface Pro 11th Edition - Rotation Lock option missing in settings, Windows Hello not available

I got this tablet around late august 2025, and ran into some issues about new years 2026. Suddenly, Windows Hello stopped prompting when unlocking the device. No big deal, but a bit inconvenient. Then, rotation lock just stopped apprearing in my action…

Surface | Surface Pro | Display and screen
asked 2026-10-07T19:30:47.5466667+00:00
Jacob Graham 0 Reputation points
answered 2026-10-07T23:50:59.39+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
1 answer

Display color and brightness issue with Surface Pro 8

My Surface Pro 8 display has a noticeable color and brightness gradient: the upper part appears warmer, more yellowish and darker, while the lower part looks cooler, more bluish and significantly brighter, especially on white and light gray backgrounds.…

Surface | Surface Pro | Display and screen
asked 2026-09-22T14:11:14.7433333+00:00
Forsthuber, Raphael 0 Reputation points
commented 2026-10-04T08:52:24.09+00:00
dinamoski 0 Reputation points
2 answers

Surface Pro 7 – Black Screen and Display Glitch During Windows Boot

Hello, I am experiencing a serious display issue with my Microsoft Surface Pro 7, mainly during Windows startup. The problem occurs as follows: The UEFI screen works completely normally and is stable. After performing a Restart, the screen may remain…

Surface | Surface Pro | Display and screen
asked 2026-10-01T16:51:13.6666667+00:00
Code 0 Reputation points
answered 2026-10-02T02:12:31.8+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
1 answer

how to fix screen problem after a liquid incident

How to fix a liquid incident which is affecting the screen. Duplicates the typing above in a faint type. Can this be fixed?

Surface | Surface Pro | Display and screen
asked 2026-09-29T02:52:44.62+00:00
Diana Threatt 0 Reputation points
commented 2026-09-30T13:44:17.5+00:00
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
2 answers

How to Fix a Surface Pro 7 Stuck on the Surface Logo with a Red Bar and White Lock Icon

How to fix being stuck at "surface" logo in the middle and redbar with white lock in the middle of it issue. I did many times as the Microsoft instructed, which is pressing down volume up and while holding down volume up, press the power button…

Surface | Surface Pro | Display and screen
asked 2026-09-28T09:33:35.6833333+00:00
조 성현 0 Reputation points
answered 2026-09-29T01:32:32.5466667+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
2 answers

Dual-monitor failure with Surface Thunderbolt 4 Dock and Snapdragon Surface Pro (Works on Intel model)

Hello Microsoft Support Team, I am writing to report a hardware/software compatibility issue involving my new Surface equipment. Equipment Details Computer: Microsoft Surface Pro 12in 1st Ed (Snapdragon ARM processor) Dock: Microsoft Surface…

Surface | Surface Pro | Display and screen
asked 2026-09-25T00:10:29.14+00:00
tezb 0 Reputation points
answered 2026-09-25T01:05:38.36+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
1 answer

Surface Pro X Phantom Touches

I have a Surface Pro X (arm-based) and I have been experiencing phantom touches on the top right corner of my screen. If I flip to vertical, the phantom touch follows to right corner of whatever orientation I have it in. During this issue, whatever mouse…

Surface | Surface Pro | Display and screen
asked 2026-09-17T05:46:15.2666667+00:00
Jacie Fisk 0 Reputation points
commented 2026-09-18T12:50:40.5233333+00:00
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator
2 answers

iPad to Surface Pro docking station

Is it possible to connect an iPad to a monitor using a Surface Pro docking station?

Surface | Surface Pro | Display and screen
asked 2026-09-18T01:44:51.29+00:00
Matthew Schoffman 0 Reputation points
answered 2026-09-18T06:15:05.6133333+00:00
Clary-N 16,745 Reputation points Microsoft External Staff Moderator
1 answer

I need a VAT invoice for an order i placed. The option is not showing in the order history

I need a VAT invoice for an order i placed. The option is not showing in the order history

Surface | Surface Pro | Display and screen
asked 2025-11-20T11:39:21.83+00:00
Jahid Ali 5 Reputation points
edited a comment 2026-09-08T07:21:30.4266667+00:00
Isaac Levey 0 Reputation points
1 answer

Surface Pro Distorted

Why does my Surface Pro do this on vacation? When I'm at home no problem. Only happens in Tennessee!

Surface | Surface Pro | Display and screen
asked 2026-07-31T16:42:13.44+00:00
bobby lane 0 Reputation points
answered 2026-09-06T16:09:59.2566667+00:00
bobby lane 0 Reputation points
2 answers

Surface Pro 11 + Surface Dock 2: External monitors randomly fail to wake / no HDMI signal

I am using a Surface Pro 11 with a Surface Dock 2 (Model 1917) and two MSI PRO MP251LDE E2 monitors. Setup: Surface Pro 11, Windows 11 Surface Dock 2, latest firmware 2 × MSI PRO MP251LDE E2, 1920 × 1080 Both monitors connected to the two rear USB-C…

Surface | Surface Pro | Display and screen
asked 2026-09-04T18:42:55.9766667+00:00
Christian Kroll 0 Reputation points
commented 2026-09-06T06:51:52.03+00:00
Hendrix-V 19,835 Reputation points Microsoft External Staff Moderator
1 answer

How to connect smart TV with surface for screen sharing?

Most of the times, i come across trouble connecting my smart TV (Hisense) with Microsoft surface, pls guide steps to overcome this issue once for all.

Surface | Surface Pro | Display and screen
asked 2026-09-05T07:47:24.4133333+00:00
Preeti Bose 0 Reputation points
answered 2026-09-05T11:52:12.16+00:00
Pavle Peković 6,940 Reputation points Volunteer Moderator
2 answers

Screen Dims drastically on Surface Pro 7+. Unable to view icons or writing.

Screen Dims down to a point of being unable to view contents on screen. Is there a Keyboard Short cut that will allow for the screen to return to a viewable state.

Surface | Surface Pro | Display and screen
asked 2026-09-03T16:33:50.9633333+00:00
McPhie, Curtis 0 Reputation points
answered 2026-09-04T00:48:18.6133333+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
2 answers

Distorted colors on my Surface Laptop 11 after using Surface Dock 2

Building off a prior thread from 3/15/2025 on this same issue, but no solutions posted in that thread. The screen of my new Surface Laptop 11 has been experiencing color distortion issues for the past month. The colors appear altered on the laptop…

Surface | Surface Pro | Display and screen
asked 2025-11-18T18:28:58.9933333+00:00
Tim 0 Reputation points
answered 2026-09-02T04:06:52.97+00:00
Guido Bigontina 5 Reputation points
1 answer

Surface Pro 13 White screen

I bought a new Surface 13 Pro laptop. I was using it for about 4 months. Suddenly one day when i booted, it showed a white screen. The display comes on an extended screen but just the laptop screen goes white. I took it to Geek Squad. They took and week…

Surface | Surface Pro | Display and screen
asked 2026-08-22T13:52:33.08+00:00
Jacob William 5 Reputation points
commented 2026-08-24T19:53:36.0333333+00:00
Frank Kirshbaum 0 Reputation points
2 answers

Microsoft Support is just AI bots that repeat the same thing over and over. I want to speak to a human being regarding my faulty device case number 7105398379

Microsoft surface pro screen not working / only able to use computer through external monitor. AI bots from microsoft support want to send me back a refurbished device. this is completely unfair considering the age of the computer its a brand new device.…

Surface | Surface Pro | Display and screen
asked 2026-08-18T11:35:56.0533333+00:00
Elliott Doughty 0 Reputation points
answered 2026-08-18T14:13:40.54+00:00
Barb Bowman 80,820 Reputation points MVP Volunteer Moderator
1 answer

The Surface Pro 9 is performing poorly and experiencing multiple hardware issues, including keyboard malfunction, no speaker output, and screen flickering.

I am trying to contact Microsoft Customer Support but am unable to proceed as I cannot provide the required service key. The Surface Pro 9 (Model 2038) is a business-use device and is currently experiencing the following issues: Some keys on the…

Surface | Surface Pro | Display and screen
asked 2026-08-17T06:09:34.5133333+00:00
SooLing Lim 0 Reputation points
commented 2026-08-18T11:38:26.5466667+00:00
Lychee-Ng 29,075 Reputation points Microsoft External Staff Moderator
2 answers

PC Middle touch not working

The Microsoft Surface pro 11th business Edition2085 PC Middle touch not working How to contact to Microsoft Surface pro

Surface | Surface Pro | Display and screen
asked 2026-08-05T11:02:40.6766667+00:00
Mayank Shrivastava 0 Reputation points
commented 2026-08-10T06:36:29.0233333+00:00
Lychee-Ng 29,075 Reputation points Microsoft External Staff Moderator
3 answers

HDR mode on surface pro 13 12th edition is just a white screen

Hi As the title says toggling hdr on on surface pro 13 12th edition randomly made hdr mode just white. Before that hdr worked (screen wasnt white)but when turned on didnt work in any of the apps example edge or lightroom. Exept auto hdr. Problem started…

Surface | Surface Pro | Display and screen
asked 2026-08-07T21:16:38.6+00:00
Kalle Toiviainen 0 Reputation points
commented 2026-08-08T14:56:39.9833333+00:00
Alexandr S 106.8K Reputation points Independent Advisor