2,084 questions with Microsoft 365 and Office | Subscription, account, billing | For home | MacOS tags

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2 answers

I would like to add a yahoo email account to Live 365

I am having a difficult time in adding a yahoo account to 365 that I currently have

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-08T18:37:23.33+00:00
Gary K. Lea 0 Reputation points
commented 2026-10-10T11:29:20.7566667+00:00
Vikki-T 11,975 Reputation points Microsoft External Staff Moderator
3 answers

Name entry to add new card to pay

When I add a new card to renew my subscription, the system does not accept the name on the card: "Check that the details in all fields are correct or try a different card." #new card

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-09T13:14:53.5366667+00:00
Panos Antonakakis 0 Reputation points
answered 2026-10-09T17:32:23.78+00:00
paulr0511 49,215 Reputation points Independent Advisor
2 answers

My account has been mixed with a new account

I just paid my 365 account and change payment options from annual to monthly and now my account has been cancelled with a New Account started. I need my Existing account with my shares and information reinstated I dont need the AI add-on I need to…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-09T00:30:07.1866667+00:00
Gee R 0 Reputation points
answered 2026-10-09T15:00:09.1666667+00:00
Brian Tillman 27,415 Reputation points Independent Advisor
2 answers

IMac Pro too old - have I wasted subscription of £84.99?

The microsoft365 automatically renewed in July 2026 but I didn’t use it until September. It wouldn’t ‘save’ or ‘print’. I now realize that my MacBook Pro (version 10.15.8) is too old. Is there any way I can at least print what I have?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-09T14:12:17.3066667+00:00
Diane Sullivan 0 Reputation points
answered 2026-10-09T14:49:48.1966667+00:00
DaveM121 937.9K Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Copilot keeps signing me to my personal account instead of my premium account

I upgraded my M365 subscription from Personal to Premium about two months ago, but when I sign to Copilot, it signs me to Personal account instead of my Premium account. The email address is the same, meaning ithe email I used to login to my Personal…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-09T01:31:49.4133333+00:00
Najib El Otmani 20 Reputation points
accepted 2026-10-09T03:19:33.89+00:00
Najib El Otmani 20 Reputation points
2 answers

Get a refund because forgot to cancel subscription.

I forgot to cancel my free trial and was automatically charged for the annual plan on October 2nd. I would like to cancel it and get a full refund, please.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-08T12:31:57.01+00:00
Nguyen Tran Quynh Nhu 0 Reputation points
answered 2026-10-08T13:07:21.96+00:00
DaveM121 937.9K Reputation points Independent Advisor
2 answers

Purchased Microsoft 365 via Apple (currently still in trial) cannot cancel

Hi, I purchased Microsoft 365 Single via Apple on my Mac and am currently somewhere in the second week of my 1 month trial. I received an email when I purchased from Microsoft (29.09.2026), saying I would need to cancel 2 days before the trial ends not…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-08T09:32:57.26+00:00
Jennifer Hake 0 Reputation points
commented 2026-10-08T12:08:13.5066667+00:00
Jennifer Hake 0 Reputation points
2 answers

MICROSOFT 365 FAMILY PLAN THROUGH APPLE

I HAVE PAID FOR THE UPGRADE TO A FAMILY PLAN BUT AM UNABLE TO ADD FAMILY MEMBERS. CAN YOU HELPME?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-07T17:04:02.0433333+00:00
Thom Tyson 0 Reputation points
answered 2026-10-07T18:10:46.41+00:00
Diana Mariz 11,025 Reputation points Independent Advisor
1 answer

Trying to upgrade Word to Premium

I am trying to upgrade Word to Premium in order to get more access to AI. Most of the time it looks like I am on my own account. But when I try to upgrade, your algorithm goes into an infinite loop. This is related to my somehow being on an account…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-07T16:34:36.12+00:00
Bob Youngblood 0 Reputation points
answered 2026-10-07T17:42:55.1933333+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

Office for iMac with Ventura

How do I obtain MS Office Suite for iMac running Ventura 13.7.8?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-08-14T16:24:48.54+00:00
James McEachron 0 Reputation points
commented 2026-10-07T16:04:25.35+00:00
Jantien Froling 0 Reputation points
1 answer One of the answers was accepted by the question author.

refund for personal 365 after purchasing family 365

I purchased a personal 365 subscription January 7th and upgraded to the family 365 June 10th, but have not received a partial refund for my personal subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-07-03T15:38:38.3966667+00:00
BK 20 Reputation points
commented 2026-10-06T04:27:25.0066667+00:00
Ian Cooke 0 Reputation points
3 answers

Microsoft charge me $9.99 every month

Microsoft charge me $9.99 every month I’m really need to cancel this charge Moved from: <Microsoft 365 and Office | Subscription, account, billing | For education | MacOS>

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-01-23T03:31:52.0733333+00:00
Javier Gomez 0 Reputation points
answered 2026-10-06T03:54:56.21+00:00
Laurel Kropski 0 Reputation points
1 answer

Creating new MS account to load MS Home 2024

After multiple attempts to create an email account from my wife using her active email. I got locked out after multiple attempts. On line said wait 24 hours. Did wait and tried different PC (MAC) and iphone. I can't remember the exact wording for…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-04T21:00:18.64+00:00
Peter Robson 0 Reputation points
edited an answer 2026-10-05T09:35:47.7333333+00:00
Norah-L 11,530 Reputation points Microsoft External Staff Moderator
1 answer

Cannot update payment card

Hello I recently received an email saying I needed to update my payment method for my Microsoft subscription as my current card is no longer valid. I have attempted to do this several times with two separate credit cards however your system is not…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-04T19:42:33.1433333+00:00
Alberto Lopez 0 Reputation points
answered 2026-10-05T01:20:46.78+00:00
Christine Luna 27,365 Reputation points Independent Advisor
1 answer

365 is prompting renewal payment but it has been paid

when i login in to 365 I am prompted to renew my account before i lose all my info. However, I made the payment on 7.17.2026 and it cleared my bank account on 7.19.2026. How do I resolve this?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-07-20T05:28:26.8833333+00:00
justin hardee 0 Reputation points
edited a comment 2026-10-05T00:30:40.94+00:00
Formerly Frustated 0 Reputation points
2 answers

I cant log into my subscription of Microsoft365 even though I have paid the fees

I renewed my microsoft 365 subscription on my Mac in July 2026. I can use Outlook of but the rest of the application (excel, powerpoint, word) all keep asking to sign in. I have checked that my Mac OS and microsoft apps are all current. My…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-04T06:57:08.5566667+00:00
Mark Stevens 0 Reputation points
answered 2026-10-04T07:30:07.12+00:00
DaveM121 937.9K Reputation points Independent Advisor
3 answers

MACBOOK PRO

Why can Microsoft register MacBook Pro now? I wasted so much time trying to see the reason my device does not appear in the system and only now I found out that Microsoft does not take MAC. So, should I cancel my membership???

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-23T18:22:15.3966667+00:00
Tammy Creo 0 Reputation points
answered 2026-10-03T10:54:15.9566667+00:00
Thien v Chau 0 Reputation points
2 answers

Microsoft 365 and Office in Mac OS Monterey

I have Mac OS Monterey only. If I cancel my Microsoft 365 subscription, will my MS Office applications stop working?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-02T23:59:26.0766667+00:00
Naiya Cominos 0 Reputation points
answered 2026-10-03T00:32:43.81+00:00
EmilyS726 271.5K Reputation points Independent Advisor
1 answer

Error 44 and am locked out of Word

Word no longer saves my work and I need to get to my files. My subscription is up to date.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-02T16:17:57.9566667+00:00
Moira McLeod 0 Reputation points
answered 2026-10-02T16:57:59.3733333+00:00
John Jefferson Doyon 89,445 Reputation points Independent Advisor
1 answer

Sharing subscription

I do not have anyone added, I get message too many invites try again in 30 days. Waiting 30 days or purchasing an additional 1 month subscription is not an option.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-01T14:54:56.9166667+00:00
Joseph Buchanan 0 Reputation points
answered 2026-10-01T15:34:22.53+00:00
SD - IA 180.9K Reputation points Independent Advisor