193 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Android tags

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Got locked out of my Admin account and the Authenticator is not sending me notifications anymore

I don't know what to do anymore. I opened a ticket to Microsoft Data Protection team, they at first made a call and then sent a message asking me when is a good time to call. I told them everyday at 6PM I am available. 1 week passed and all they did was…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-10-02T16:34:26.6266667+00:00
Ghassan Barghouti 0 Reputation points
answered 2026-10-02T16:54:38.1766667+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

cancel SharePoint subscription PLEASE!

I signed up for SharePoint subscription months ago and have been charged every month but CANNOT login because my phone is rooted and the ms authenticator app doesn't work on rooted phones! I just want to cancel the subscription but can only login to my…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-09-26T12:51:13.3566667+00:00
Sc 20 Reputation points
edited the question 2026-09-26T15:07:03.9133333+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365 Business- How to find Admin Details.??

Hi, I have a company and I purchased the email from Microsoft 365 business in April 2026. Recently I have changed my mobile from iPhone to Android and tried to login Authenticator and not able to receive notification. Completely forgot my administrator…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-08-31T21:02:56.01+00:00
pradeep kumar 0 Reputation points
edited an answer 2026-09-01T22:13:01.86+00:00
Chris-D 1,690 Reputation points Independent Advisor
1 answer

Unable to Sign In Due to Microsoft Authenticator Issue

I’m trying to sign in to my work email, but I’m stuck at the Microsoft Authenticator verification step. The verification code is not being sent to my phone. I’ve tried selecting the alternative verification options, but it keeps taking me back to the…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-08-16T03:51:43.61+00:00
Lilliam David 0 Reputation points
answered 2026-08-16T03:58:54.2333333+00:00
Darren Bruce 1,745 Reputation points Independent Advisor
2 answers

New employee cannot receive MFA code when signing in to Outlook

I am a new employee and this is my first time signing in to my company Outlook account. I installed Microsoft Authenticator on my new phone and set up MFA as instructed. However, when I try to sign in to Outlook, I am asked to verify my identity with…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-08-14T09:31:04.91+00:00
Sonic M 0 Reputation points
edited an answer 2026-08-14T10:30:37.7266667+00:00
Jay1 Tran 1,460 Reputation points Independent Advisor
1 answer

Microsoft 365 Business tenant. Sole administrator locked out by MFA. Need Data Protection Team for admin account recovery

I am sole administrator of the business account which we are locked out of because I got a new phone and can't use authenticator app. When I call in and get AI assistant, I give information and then the phone disconnects never getting to a live person. I…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-08-03T14:19:17.8433333+00:00
Wynne Klingel 0 Reputation points
commented 2026-08-07T15:27:25.2466667+00:00
Daniel-Vo 6,610 Reputation points Microsoft External Staff Moderator
1 answer

How to remove Microsoft from Android device

How do I remove all Microsoft interference from my Android Phone. I had it for work while I was still employed, now it's just annoying. I wish to stop receiving sign in notifications every time I want to use my cellphone. Moved from: Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-08-05T19:50:08.17+00:00
Mark Rogers 0 Reputation points
commented 2026-08-07T05:31:32.3533333+00:00
Darren Bruce 1,745 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Why am I getting “More information required” when signing in?

When I sign in to my Microsoft 365 account, I get a message saying “More information required” before I can continue. It asks me to set up Microsoft Authenticator and complete MFA registration. I’m wondering what causes this message to appear. Is it…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-08-06T03:42:29.3233333+00:00
Smith Garry 20 Reputation points
accepted 2026-08-06T04:30:56.9633333+00:00
Smith Garry 20 Reputation points
1 answer

m365 copilot android app work account not working on unmanaged device

Company portal, outlook, word, excel workaccount signin all work. M365 Copilot app can't find the local android signed in workaccount and falls back to live login signin page. When entering my enterprise account it starts using the enterprise account of…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-08-04T08:10:10.5566667+00:00
UserA 1 Reputation point
commented 2026-08-04T12:38:54.66+00:00
Demi Nguyen 2,330 Reputation points Independent Advisor
2 answers

Microsoft 365 Admin Account Lost Authenticator Access - How to Recover?

We have a Microsoft 365 business admin account that is no longer able to complete MFA authentication. The Microsoft Authenticator app was previously configured on a mobile device, but the app data has since been cleared and the account is no longer…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-05-27T04:17:17.2933333+00:00
Lim Kai Zhi 0 Reputation points
commented 2026-07-30T19:22:14.5566667+00:00
Ken Roberts 0 Reputation points
1 answer One of the answers was accepted by the question author.

Show double license in Microsoft 365 Apps for Business

Dear Support, My customer purchase new license for Microsoft 365 Apps for Business 300 licenses with new provider due their existing license expire. But it show show 600 license with old existing licenses and it was 297/600 assigned to with current end…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-07-29T04:55:19.6066667+00:00
Sarath VIN 20 Reputation points
commented 2026-07-30T08:28:18.26+00:00
Vincent Choy 11,265 Reputation points Volunteer Moderator
2 answers

Trying to use authenticator to accept my work phone.

I'm trying to use authentication to my work phone to accept my request but it's not working.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-07-21T08:39:48.6366667+00:00
James Brasier 0 Reputation points
edited the question 2026-07-24T07:29:40.5733333+00:00
Anonymous
1 answer

Global Administrator is locked out because the Microsoft Authenticator phone was lost.

We have a Microsoft 365 Business Basic tenant in India. The only Global Administrator is locked out because the Microsoft Authenticator phone was lost. We know the username and password, but cannot complete MFA. There are no other Global Administrators.…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-07-20T08:34:03.0533333+00:00
Gulshan Kumar 0 Reputation points
answered 2026-07-20T09:08:58.75+00:00
Anonymous
1 answer

MFA device lockout - need internal MSFT help to reset MFA enrollments

Hello, Service: Microsoft Authenticator / Azure Scenario: my old MFA device broke, so I had to get a new phone. I did not reset my MFA enrollment before doing this. Result: I can no longer access ANY of my Azure accounts, because MFA is tied to a…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-07-09T20:33:57.54+00:00
Nicholas Campa 0 Reputation points
edited the question 2026-07-10T06:53:17.4566667+00:00
Anonymous
2 answers

reset mfa microsft admin account

Dear Microsoft Support Team, My company uses Microsoft services with the administrator account address .onmicrosoft.com. I have now lost my MFA. I need assistance setting up a new MFA. What information do I need to provide to receive support for reset…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-18T08:23:21.33+00:00
NGUYEN TRUNG CHI HIEU 0 Reputation points
recommended 2026-07-06T07:14:47.2133333+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Outlook sign in from phone

Good evening, I just got a new business phone and downloaded every app i need to be able to sign in from it. Despite the fact i tried to connect after i installed the Microsoft authenticator it keeps asking me to fill the number given but i don't have…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-26T10:13:15.0033333+00:00
Kaidou, Aggeliki (contracted) 20 Reputation points
accepted 2026-06-26T14:45:39.92+00:00
Kaidou, Aggeliki (contracted) 20 Reputation points
1 answer

New phone signing out

I recently got a new phone and when I sign into the authentication app, it is asking for a code from the authentication app, but I can’t sign in without that code. Therefore, I’m not able to see all my emails. Any help would be appreciated.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-25T13:16:49.3866667+00:00
Kate Cropper 0 Reputation points
edited the question 2026-06-26T03:31:39.1233333+00:00
Anonymous
3 answers

Locked Out of My Only Microsoft 365 Global Admin Account – Unable to Complete MFA

Hello, I am the only Global Administrator for our Microsoft 365 tenant and I am currently locked out of my admin account. Issue: MFA (Multi-Factor Authentication) is enabled by default for the Global Admin account. I cannot complete MFA because I no…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-09-17T10:43:06.83+00:00
Olsjan Bregaj 0 Reputation points
commented 2026-06-26T02:59:25.3266667+00:00
Michelle-N 20,735 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Access Admin Center Due to Expired MFA

I am unable to log in to the administration portal because my Microsoft Authenticator registration has expired, and I can no longer complete the multi-factor authentication (MFA) process. Please help me resolve this issue.

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-25T04:15:40.1966667+00:00
HDAL ADMIN 0 Reputation points
commented 2026-06-25T23:52:42.4566667+00:00
Anonymous
2 answers

URGENT - MFA Reset Request - Admin Account Blocked - MPN [Moderator note: personal info removed] - WEDATA CONSULT

Dear Microsoft Partner Support Team, I am writing to request an urgent reset of my Multi-Factor Authentication (MFA) as I am completely locked out of my admin account. ACCOUNT DETAILS: Full Name: [Moderator note: personal info removed] Company:…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-06-16T09:26:00.6533333+00:00
Hatem Jellouli 0 Reputation points
edited the question 2026-06-25T08:50:10.1166667+00:00
Griffith N 0 Reputation points Microsoft External Staff Moderator