This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 18%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
I have a Microsoft 365 Personal subscription with a £84.99 payment to Microsoft on 17 November 2025 and a renewal reminder for 15 November 2026. Word 16.114 on my Mac now says “Licence: Not Activated” and my documents are read-only. When I sign into Microsoft Services & subscriptions, no subscription is shown. Microsoft AutoUpdate also reports errors. Please identify the Microsoft account associated with my payment and restore my Office activation.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello,
Can you please tell me your macOS version?
Any chance your subscription was purchased via Apple? Can you check your Apple account for subscription, is it listed on Apple side?
I need these answers first before I can properly provide next steps. Thanks!
I have a Microsoft 365 Personal subscription with a £84.99 payment to Microsoft on 17 November 2025 and a renewal reminder for 15 November 2026. Word 16.114 on my Mac now says “Licence: Not Activated” and my documents are read-only. When I sign into Microsoft Services & subscriptions, no subscription is shown. Microsoft AutoUpdate also reports errors. Please identify the Microsoft account associated with my payment and restore my Office activation.
You didn't answer any of the questions I asked though. You just repeated the issue again.
Can you please tell me your macOS version?
Any chance your subscription was purchased via Apple? Can you check your Apple account for the subscription? Is it listed on Apple side?
The version of Tahoe you cited [26.2] is seriously behind on updates. That version predates the 16.114 build of Office by almost 1 year. Version 26.7.1 is the current release.
Updating the OS should resolve the issue.
I update when all are released by apple. I will recheck and uodate my latest OS. However this does not explain why you can't find my account which is worrying. I am no longer able to use my MS office products which I have paid for forcing me to use other avenues. My renewal notice was sent to ******@matoluk.com which may be of use.