I do not know the email account for which I am being charged for Microsoft subscription

Question

I do not know the email account for which I am being charged for Microsoft subscription

Sunil Anand Roy 0

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2 answers

Your answer

Answer 1

Hi,

This is a community forum, so no one here has access to individual Microsoft accounts to check your subscription or billing details.

You will need to sign in to each of your Microsoft accounts here: https://account.microsoft.com/services to identify which account is being charged for the subscription.

Note: If you cannot find the subscription under your primary Microsoft account, it may be associated with a different Microsoft account. Try to recall any other Microsoft accounts you may have used in the past and check those as well. Also, ask any family members who may have used your payment card, as the charge could be associated with their Microsoft account.

You can follow the instructions in the article below to investigate the charge:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you still cannot identify the source of the charge after checking all possible Microsoft accounts, contact your bank to report the unauthorized transaction and ask about blocking future charges from the merchant. If you suspect your card details have been compromised, ask your bank whether your card should be blocked or replaced.

Answer 2

To identify which Microsoft account is tied to the charge, use these checks:

Check Manage your payments and select Investigate for the charge.
Review Order history and Services & subscriptions in every Microsoft account that might have been used.
Check products already signed in with a Microsoft account:
- Windows 10/11: Start > Settings > Accounts. Under Email & app accounts, review the usernames on the device.
- Office apps: Open Word or Excel, then File > Account. Under Product Information, check Belongs to.
- Email accounts: Look for Microsoft receipts or subscription emails.
- Xbox: Check the account tied to the gamertag.
Try any alternate email addresses that may have been used for the account.
If the charge still cannot be matched to any account, use the sign-in helper tool if the issue is a forgotten account email or password.
If the account still cannot be identified, contact Microsoft Support through Get Help and Contact Support.
If the charge is unrecognized or payment information may have been used by someone else, contact the bank or payment provider to prevent more charges.

References: