NOT RECIEVING EMAILS FROM WHITELISTED ACCOUNT

Lunk 0 Reputation points
2026-10-16T18:42:22.76+00:00

I am attempting to get support from discord, as I have lost access to my account recently. I have whitelisted the following accounts, but am not receiving any emails:

******@discord.com
******@discord.com
******@discord.com

This has worked in the past and I do not know why it isn't now.

My storage is not full, I have already checked

Outlook | Web | Outlook.com | Email
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  1. Vikki-T 12,080 Reputation points Microsoft External Staff Moderator
    2026-10-17T08:28:32.83+00:00

    Hi Lunk,

    Thank you for providing those details. Since the affected addresses are all associated with Discord, could you confirm whether you are receiving new messages normally from other senders?

    If other emails are arriving, the next step would be to ask Discord Support to confirm whether the message was sent successfully and whether their system received a delivery failure or rejection notice. Adding an address to Safe Senders can prevent a delivered message from being placed in Junk, but it cannot recover a message that was not sent or did not reach the mailbox.

    Please note that Discord is a third-party service, so Microsoft Community contributors cannot check Discord’s email delivery system or resend its account recovery messages. If Discord confirms successful delivery with no bounce, you can then contact Outlook.com Support through the Help option in Outlook.com for further investigation. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-10-16T18:42:37.52+00:00

    Since storage is already confirmed as not full, check the Outlook.com settings and folders that can still hide or divert Discord mail:

    1. Check Other if Focused Inbox is enabled.
    2. Check Junk Email, Deleted Items, and Archive.
      • If a Discord message is in Junk Email, select it and mark it as not junk.
    3. Check Settings for anything redirecting or hiding mail:
      • Mail > Rules: remove any rule affecting Discord or support messages.
      • Mail > Forwarding: make sure mail is not being forwarded elsewhere.
    4. Check whether messages are sorted oddly in the message list.
      • Restore chronological order with Filter > Sort > Date.
    5. If only Discord mail is missing, ask Discord whether their messages were actually sent and whether they bounced.
      • If there is no visible error on the Outlook.com side, the sender should review Outlook.com sender guidance.
    6. If the account had unusual sign-in activity or a recent password change, verify the account status.
      • Update the password if it changed recently.
      • If the account was temporarily blocked, use the Outlook.com account unblock guidance.
    7. Review recent Microsoft account sign-in activity if there is concern that someone changed mailbox behavior.

    If none of those steps help, use Outlook.com support from the Help menu or the Outlook.com support/contact options.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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