Billing issues. Cannot log in

Beverly McLoughlin 0 Reputation points
2026-10-15T04:09:53.5833333+00:00

Billing issues cannot log in. I have paid for extra storage and cannot access it

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. AI answer

    2026-10-15T04:10:05.3366667+00:00

    For OneDrive personal storage that was paid for but is not accessible, use this path:

    1. Check whether the subscription is visible. It can take up to 24 hours for the subscription to become visible.
    2. If the subscription shows as redeemed on another account, verify the signed-in Microsoft account in the OneDrive app.
      • Open OneDrive and tap Me.
      • Check the account name at the top.
      • If a work or school account is shown, switch accounts or add the personal Microsoft account that has the subscription.
    3. If sign-in is failing, first verify the account can sign in at the Microsoft Account dashboard.
    4. Make sure the latest OneDrive version is installed.
    5. If sign-in still fails, firewall, VPN, or internet provider configuration can also block access.
    6. If the subscription is still not visible after 24 hours, contact Microsoft Support.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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