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Hello Microsoft Support Team,
I encountered an issue while trying to register and pay for the AI-103 certification exam.
During the payment process, something went wrong, and the payment could not be completed successfully. Since then, whenever I try to access the AI-103 exam scheduling page, I receive the following error message:
"Unexpected error. We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."
I have tried accessing the page again, but the issue persists, and I am unable to continue with my exam registration.
Could you please help me resolve this issue and restore access to the exam scheduling page? I would also appreciate confirmation of whether my previous payment attempt created any pending registration or transaction.
Thank you for your assistance.
Tag not monitored by Microsoft.
Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?
ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.