Disappearing Outlook Email Folder Data

Question

Disappearing Outlook Email Folder Data

CarlHanson-7067 0

I use Outlook on the web on my Apple MacBook Pro. I create file folders and move emails into those folders. Within 24 hours or less, the emails that I moved into the folders are gone. The folders are still there, but all of them are empty.

I did not delete these emails myself. I have many folders and they have all become empty.

Can someone help explain why this is happening and how I can stop emails from disappearing after I move them into folders?

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Answer 1

Chloe-V 14,125 Microsoft External Staff Moderator

Hi @CarlHanson-7067

I’m sorry to hear that the emails you moved into your folders are disappearing.

To help narrow down the cause, could you please confirm whether you are using a personal Outlook.com/Hotmail account or a work or school Microsoft 365 account?

Also, is this account connected to any other mail application or device, such as Apple Mail, Outlook for Mac, an iPhone, or an iPad?

This information will help determine whether the messages are being affected by another connected application, a mailbox rule, or an organization-managed retention policy.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

CarlHanson-7067 0 Reputation points

2026-10-15T17:44:06.8033333+00:00

I don't have a Outlook.com/Hotmail account. When I purchased this Mac Pro, I downloaded Microsoft Outlook for Mac. I do have a Microsoft 365 account. Also, my account is connected on my Outlook for Mac, my iPhone, and my iPad. This is my first Mac laptop. Prior to that I had an HP laptop. I used Outlook on the HP laptop and it was also connected to my iPhone and my iPad. I had not problem with Outlook mail file folders prior to getting my Mac.